{"id":"hr-benefits-faq-from-plan-summary","audience":"hr","category":"people-work","track":"people","level":"intermediate","technique":"grounding","title":"Answer employee benefit questions from the plan summary","free":false,"task":"Write an FAQ answering the three employee questions in the material, using only the plan summary and the update. Format each as \"Q: ...\" then \"A: ...\", in the order asked, answers under 30 words each. Use the corrected enrollment date from the update. If the summary does not answer something, the answer is exactly: Please ask the People Team. Plain text. No advice on which plan to choose. HR reviews before sending.","materialLabel":"Questions, plan summary and update (attached to your prompt automatically)","material":"Employee questions (from the HR inbox):\n(1) When does open enrollment close? (2) Can I add my partner mid-year? (3) Does the dental plan cover orthodontics?\n\n2027 Benefits Summary (draft sent Oct 12)\n- Open enrollment: Nov 2 to Nov 13. Elections take effect Jan 1.\n- Medical: two plans, Basic and Plus. Employee pays 20% of premium on Basic, 12% on Plus.\n- Dental: one plan, covers cleanings and fillings at 100%, crowns at 50%. Annual maximum $1,500.\n- Vision: exam yearly, frames or lenses every 24 months.\n- Changes outside open enrollment: allowed within 30 days of a qualifying life event such as marriage, birth or loss of other coverage, with documents.\n\nUpdate from Benefits Admin (Nov 3): Open enrollment has been extended and now closes Nov 20. All other dates in the draft stay the same.\n\nNote from a manager: \"Plus is obviously the better deal.\" (not from the plan summary)","rules":[{"type":"maxWords","max":150},{"type":"plainText"}],"mistakes":[{"title":"Old date","why":"The AI uses Nov 13 from the draft.","fix":"Say: \"Use the corrected date from the Nov 3 update.\"","checks":["r1"]},{"title":"Guessing at orthodontics","why":"The AI says it is probably not covered.","fix":"Say: \"If the summary does not say, answer exactly: Please ask the People Team.\"","checks":["r2"]},{"title":"Wrong format","why":"The AI writes paragraphs or adds extra questions.","fix":"Say: \"Exactly three Q:/A: pairs in the order given.\"","checks":["r0"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting. Ask for a total word limit and it often lands over it.","fix":"Cap each part instead, for example: \"each line under 15 words.\"","checks":["maxWords"]},{"title":"Markdown","why":"The AI bolds words or adds headings.","fix":"Say: \"Plain text, no bold, no headings.\"","checks":["plainText"]}],"promptHints":[{"label":"Q and A format","patterns":["q:","a:"]},{"label":"Use the update","patterns":["corrected","update","nov 20"]},{"label":"Exact fallback","patterns":["please ask the people team"]},{"label":"Answer length","patterns":["under 30 words"]},{"label":"No plan advice","patterns":["no advice","do not recommend"]}],"hint":"Ask for the Q/A format, the corrected date and an exact fallback line.","mission":"Answer three employee benefits questions from the plan summary.","musts":["Use corrected enrollment date","Fallback: ask People Team","Don't pick a plan"],"rubricLabels":["Has exactly three Q/A pairs in the order asked, each starting with \"Q:\" and \"A:\"","Says open enrollment closes Nov 20 (not Nov 13) and that a partner can be added within 30 days of a qualifying life event with documents","The orthodontics answer is exactly \"Please ask the People Team.\" and nothing recommends Basic or Plus"]}