{"id":"hr-inquiry-routing-table","audience":"hr","category":"people-work","track":"people","level":"advanced","technique":"format","title":"Route employee questions to the right owner","free":false,"task":"Route each of the five employee questions and return a table with the header # | Route | Why. Route is exactly one of: Answer from handbook, Benefits team, People Partner, Legal review. Why is under 12 words and quotes or names the handbook line when the route is Answer from handbook. Choose Legal review for anything that asks what the law requires or involves a dispute. Do not answer the questions. Plain text, no bold. HR reviews the routing.","materialLabel":"Handbook lines and questions (attached to your prompt automatically)","material":"HANDBOOK LINES\nH1: Company holidays are listed on the intranet calendar; there are 10 per year.\nH2: Benefits questions (medical, dental, 401k match) go to the Benefits team.\nH3: Requests to change a schedule go to the employee's People Partner.\n\nQUESTIONS\n1. \"How many company holidays do we get next year?\"\n2. \"Does the company match 401(k) contributions, and by how much?\"\n3. \"I want to move to a 4-day week. Who do I talk to?\"\n4. \"My manager says I owe the company money for my training if I quit. Is that legal?\"\n5. \"My coworker has been telling people I'm leaving. What can I do?\"\n\nNote: the answer to question 1 is on the intranet, not in this handbook excerpt. Question 5 is not a legal question per se, but it involves a coworker conflict.","rules":[{"type":"maxWords","max":170},{"type":"plainText"}],"mistakes":[{"title":"Answering the questions","why":"The AI says '10 holidays' and explains the law.","fix":"Say: \"Do not answer the questions, only route them.\"","checks":["r2"]},{"title":"Legal conclusions","why":"The AI says the training repayment is legal or illegal.","fix":"Say: \"Legal review for anything asking what the law requires.\"","checks":["r1","r2"]},{"title":"Invented routes","why":"The AI writes 'HR' or 'Payroll'.","fix":"Say: \"Route is exactly one of the four options.\"","checks":["r1"]},{"title":"Table","why":"The AI adds columns.","fix":"Say: \"Header exactly # | Route | Why, five rows.\"","checks":["r0"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting. Ask for a total word limit and it often lands over it.","fix":"Cap each part instead, for example: \"each line under 15 words.\"","checks":["maxWords"]},{"title":"Markdown","why":"The AI bolds words or adds headings.","fix":"Say: \"Plain text, no bold, no headings.\"","checks":["plainText"]}],"promptHints":[{"label":"Header","patterns":["# \\|","route","why"]},{"label":"Four routes","patterns":["answer from handbook","benefits team","people partner","legal review"]},{"label":"Legal rule","patterns":["law","dispute"]},{"label":"Do not answer","patterns":["do not answer"]},{"label":"Word cap","patterns":["under \\d+ words"]}],"hint":"Give the header, the four exact routes, and the rule for legal review.","mission":"Send each of five employee questions to the right owner.","musts":["Route from the four options","Law or dispute: Legal review","Don't answer them"],"rubricLabels":["Has the header # | Route | Why with exactly five rows numbered 1 to 5","Routes are right and exactly from the four options: 1 Answer from handbook, 2 Benefits team, 3 People Partner, 4 Legal review, 5 People Partner","Why is under 12 words, cites H1 for question 1, and the output answers none of the questions"]}