{"id":"hr-open-enrollment-faq","audience":"hr","category":"explaining","track":"writing","technique":"format","title":"Answer open enrollment questions in a quick FAQ","free":false,"task":"Employees are flooding HR with the same open enrollment questions. Write exactly 4 numbered Q&A pairs, each as '1. Q: ...' with the answer on the next line starting 'A:' and a direct answer under 15 words, plain text. Use the extended deadline, and for anything the notes say depends on someone's situation, answer by pointing them to the benefits team instead of guessing.","materialLabel":"Open enrollment notes (attached to your prompt automatically)","material":"Open enrollment 2027 - notes for HR team (Brightline Utilities)\n\nDates: enrollment window Nov 3 - Nov 14.\n  UPDATE Nov 10: window extended to Nov 21 because the portal was down for 2 days.\n\nWhat changed:\n- Medical: same 3 plans. Employee premiums up about 4%.\n- New: dental now covers 2 cleanings + 1 deep cleaning per year (was 2 cleanings only).\n- Vision: no change.\n\nIf you do nothing: your current medical, dental and vision elections roll over. EXCEPTION: FSA does NOT roll over. You must re-enroll in FSA every year.\n\nQuestions employees keep asking:\n1. When is the deadline?\n2. What happens if I don't do anything?\n3. Can I add my new spouse?\n4. Which plan is cheapest for my family?\n\nHR guidance:\n- Adding a spouse: yes during open enrollment, but documents needed vary; send them to benefits@brightline.example.\n- \"Which plan is best/cheapest for me\": we don't advise on personal plan choice. Point them to the plan comparison tool and benefits@brightline.example.","rules":[{"type":"numberedItems","count":4},{"type":"maxWords","max":120},{"type":"plainText"}],"mistakes":[{"title":"Asking for 'an FAQ'","why":"The AI writes 8-10 questions with bold headings and long answers.","fix":"Be exact: \"Exactly the 4 questions, numbered, each 'Q:' then 'A:'. Plain text.\"","checks":["numberedItems","plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting. Ask for a total word limit and it often lands over it.","fix":"Cap each answer instead: \"each answer under 15 words.\"","checks":["maxWords"]},{"title":"Using the original deadline","why":"Nov 14 appears first, and the extension is easy to miss.","fix":"Add: \"Use the extended deadline, Nov 21.\"","checks":["r0"]},{"title":"Missing the exception","why":"The AI says 'everything rolls over' and skips the FSA rule.","fix":"Add: \"Say FSA does not roll over.\"","checks":["r1"]},{"title":"Giving personal advice","why":"The AI tries to pick a plan for the employee.","fix":"Add: \"Don't recommend plans. Point to the comparison tool and benefits@brightline.example.\"","checks":["r2"]}],"promptHints":[{"label":"Uses the extended deadline","patterns":["nov(ember)? 21","extend","update"]},{"label":"Shows the Q/A shape","patterns":["q:","a:","question.{0,10}answer"]},{"label":"Avoids personal advice","patterns":["don'?t (recommend|advise)","no (recommendation|advice)","comparison tool","benefits@"]},{"label":"Sets the number of questions","patterns":["\\b(4|four)\\b.{0,15}(question|q)"]},{"label":"Sets a word limit","patterns":["\\d+\\s*words","word (limit|count)"]}],"hint":"Benefits answers must be exact and must not guess. Tell the AI which deadline is current, the Q/A shape, and when to send people to the benefits team.","rubricLabels":["The deadline answer says Nov 21 (the extended date), not Nov 14","The 'do nothing' answer says medical, dental and vision roll over but FSA does not (you must re-enroll in FSA)","The spouse answer says yes and points to benefits@brightline.example for documents, the cheapest-plan answer gives no recommendation and points to the comparison tool and/or benefits team, and there is no intro or extra questions"]}