{"id":"hr-pto-policy-qa-conflicting-docs","audience":"hr","category":"people-work","track":"people","level":"intermediate","technique":"grounding","title":"Answer PTO questions when two documents disagree","free":false,"task":"Answer the three employee questions in the material as a Q&A in plain text: \"Q: ...\" then \"A: ...\". Each answer under 30 words. Where the two documents disagree, say which document you used and why (the newer one controls). If neither document answers (for example payout when someone leaves), the answer is exactly: Ask your People Partner. Do not give legal conclusions.","materialLabel":"Questions and two policy documents (attached to your prompt automatically)","material":"Employee questions (Ops team channel):\n(1) How many PTO days can I carry over to next year?\n(2) Can I take a half-day of PTO?\n(3) Does PTO get paid out when I leave?\n\nDOCUMENT A: Employee Handbook (2024), PTO section\n- Carry over up to 5 days into the next calendar year.\n- PTO may be taken in half-day increments.\n\nDOCUMENT B: PTO Policy Update (effective Jan 1, 2026, signed by the CHRO)\n- Carry over up to 8 days; days over 8 are forfeited on Jan 31.\n- Half-day increments remain allowed.\n\nNote: Document A has not been withdrawn from the shared drive.","rules":[{"type":"maxWords","max":170},{"type":"plainText"}],"mistakes":[{"title":"Using the old handbook","why":"The AI says 5 days.","fix":"Say: \"Where documents disagree, use the newer one and name it.\"","checks":["r1"]},{"title":"Answering payout","why":"The AI says PTO is not paid out.","fix":"Say: \"If neither document answers, reply exactly: Ask your People Partner.\"","checks":["r2"]},{"title":"Format","why":"The AI writes paragraphs.","fix":"Say: \"Three Q:/A: pairs in order.\"","checks":["r0"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting. Ask for a total word limit and it often lands over it.","fix":"Cap each part instead, for example: \"each line under 15 words.\"","checks":["maxWords"]},{"title":"Markdown","why":"The AI bolds words or adds headings.","fix":"Say: \"Plain text, no bold, no headings.\"","checks":["plainText"]}],"promptHints":[{"label":"Q and A","patterns":["q:","a:"]},{"label":"Newer document wins","patterns":["newer","which document"]},{"label":"Fallback line","patterns":["ask your people partner"]},{"label":"Answer length","patterns":["under 30 words"]},{"label":"No legal conclusions","patterns":["legal"]}],"hint":"Ask for Q/A pairs, tell it to name the document used, and give an exact fallback line.","mission":"Answer PTO questions when the two documents disagree.","musts":["Newer document controls","Say which you used","Else Ask your People Partner"],"rubricLabels":["Has exactly three Q and A pairs in the order of the questions, starting with \"Q:\" and \"A:\"","The carry-over answer says 8 days (not 5) and that it comes from the 2026 update (Document B) as the newer document, and the half-day answer says yes","The payout answer is exactly \"Ask your People Partner.\" and gives no legal conclusion about whether payout is owed"]}