{"id":"ind-hc-huddle-survey-summary","audience":"healthcare","category":"summarizing","technique":"grounding","title":"Sum up patient survey comments for the morning huddle","free":false,"task":"You run the clinic's morning huddle and need a quick summary of last week's patient comments. Write exactly 3 bullets labeled \"Praise:\", \"Complaint:\" and \"Fix:\", each under 18 words, plain text. Praise and Complaint each name the most common theme with its count, Fix is the change the manager already approved (not a new idea), and no patient or staff names appear. Write a prompt that gets you exactly that.","materialLabel":"The survey comments and manager note (attached to your prompt automatically)","material":"PATIENT COMMENTS - week of Nov 3 - Lakeside Pediatrics (fictional)\n1. \"Dr. Patel was so patient with my anxious son.\" - J. Morrow\n2. \"Waited 40 min in the lobby with a sick toddler.\" - A. Kim\n3. \"Nurse Tia made the shots painless. Thank you!\" - R. Ellis\n4. \"Couldn't get through on the phone, busy signal for 20 min.\" - M. Ortiz\n5. \"Front desk was friendly and fast.\" - S. Brown\n6. \"Phone line rang forever, nobody picked up.\" - L. Gray\n7. \"The staff were kind to my daughter.\" - P. Singh\n8. \"Called 4 times before someone answered.\" - D. Lee\n9. \"Everyone was so gentle with my baby.\" - K. Adams\n\nMANAGER NOTE (Nov 6): Approved - starting Nov 17, a second front desk person answers phones 8-10 AM (busiest time). Ideas still being discussed (not approved): online scheduling, a text-back system.","rules":[{"type":"maxBullets","max":3},{"type":"maxWords","max":55},{"type":"plainText"}],"mistakes":[{"title":"No fixed shape","why":"The AI writes a long report with every comment and recommendations.","fix":"Be exact: \"Exactly 3 bullets: Praise:, Complaint:, Fix:.\"","checks":["maxBullets","plainText","r2"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting. Ask for \"under 55 words\" and it often lands well over.","fix":"Cap each part instead: \"each bullet under 18 words.\"","checks":["maxWords"]},{"title":"No counts","why":"The AI says \"many patients\" instead of how many.","fix":"Add: \"Name the top theme with its count.\"","checks":["r0","r1"]},{"title":"Picking an unapproved fix","why":"The AI suggests online scheduling, which is still just an idea.","fix":"Add: \"Fix: the approved 8-10 AM phone coverage starting Nov 17.\"","checks":["r1"]},{"title":"Naming people","why":"The AI quotes patients by name or calls out staff in a group setting.","fix":"Add: \"No patient or staff names.\"","checks":["r2"]}],"promptHints":[{"label":"Shows the 3 labels","patterns":["praise:","complaint:","fix:"]},{"label":"Asks for counts","patterns":["count","how many","number of"]},{"label":"Uses the approved fix","patterns":["approved","8-10","nov(ember)? 17"]},{"label":"Leaves out names","patterns":["no names","names","anonym"]},{"label":"Sets a word limit","patterns":["\\d+\\s*words","word (limit|count)"]}],"hint":"A huddle summary needs the pattern and what's already being done. Give the AI the labels, ask for counts, and point it to the approved fix.","rubricLabels":["Praise names kind, gentle or friendly staff as the top theme with a count of 5","Complaint names phone access / hard to get through as the top theme with a count of 3, and Fix is the approved second person on phones 8-10 AM starting Nov 17 (not online scheduling or a text-back system)","The bullets start with 'Praise:', 'Complaint:' and 'Fix:' in that order, and no patient or staff names appear (no Dr. Patel, Nurse Tia or patient names)"]}