{"id":"ind-hc-kiosk-checkin-staff-memo","audience":"healthcare","category":"explaining","technique":"format","title":"Write a staff memo on the new check-in kiosks","free":false,"task":"You're the practice manager announcing new check-in kiosks to front desk staff. Write a first line with the go-live date, then exactly 4 numbered steps staff follow when a patient arrives, each starting with a verb and under 14 words, under 80 words total, plain text. Use the vendor's rescheduled date and leave out the IT background. Write a prompt that gets you exactly that.","materialLabel":"The vendor email and your notes (attached to your prompt automatically)","material":"FROM: CheckWell Systems (fictional vendor) - Oct 28\nYour 3 lobby kiosks go live Monday Nov 10. Training video link sent separately.\n\nFROM: CheckWell Systems - Nov 5\nFirmware issue on our side. New go-live: Monday Nov 17. Apologies.\n\nMY NOTES (Sharon, practice manager - Oakridge Pediatrics, fictional)\nHow it works for staff:\n- Greet the family and point them to a kiosk (or check them in yourself if they ask for help or don't read English).\n- Patient's parent scans their insurance card and signs on screen.\n- Watch the \"Arrived\" list on your screen; when the name turns green, forms are done.\n- If the kiosk shows a red \"See front desk\" message, collect the copay at the window.\n\nIT background (from Ravi in IT): kiosks run on a separate VLAN, encrypt card images, and sync with the EHR every 30 seconds. Staff don't need this.\n\nOther:\n- Paper sign-in sheets go away the same day.\n- Staff meeting Thursday at 8 AM.","rules":[{"type":"numberedItems","count":4},{"type":"maxWords","max":80},{"type":"plainText"}],"mistakes":[{"title":"No fixed shape","why":"The AI writes a memo with headings, an FAQ and a background section.","fix":"Be exact: \"First line the go-live date, then exactly 4 numbered steps.\"","checks":["numberedItems","plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting. Ask for \"under 80 words\" and it often lands well over.","fix":"Cap each part instead: \"each step under 14 words.\"","checks":["maxWords"]},{"title":"Using the first date","why":"The vendor's first email says Nov 10, and the AI may use it.","fix":"Add: \"Go-live is Nov 17 (rescheduled).\"","checks":["r0"]},{"title":"Vague or reordered steps","why":"The AI writes \"assist patients as needed\" or mixes up the order.","fix":"Add: \"Steps in arrival order, each starting with a verb.\"","checks":["r1"]},{"title":"Including the tech details","why":"The AI explains VLANs and syncing, which staff don't need.","fix":"Add: \"Leave out the IT background.\"","checks":["r2"]}],"promptHints":[{"label":"Uses the new date","patterns":["nov(ember)? 17","reschedul","new (go-?live )?date"]},{"label":"Sets the number of steps","patterns":["\\b(4|four)\\b.{0,20}steps?"]},{"label":"Starts steps with verbs","patterns":["verb","action word","start (each|with)"]},{"label":"Drops the IT details","patterns":["it (background|details)","vlan","technical","leave out"]},{"label":"Sets a word limit","patterns":["\\d+\\s*words","word (limit|count)"]}],"hint":"Staff need what to do, not how the system works. Tell the AI the current date, the number of steps, and what to leave out.","rubricLabels":["The first line gives the go-live date as Monday Nov 17 (never Nov 10)","The 4 numbered steps are, in order: greet and point to a kiosk (or check in yourself if they need help), the parent scans the insurance card and signs, watch the Arrived list for green, and collect the copay at the window on a red 'See front desk' message; each starts with a verb","Leaves out the IT background (VLAN, encryption, EHR sync) and adds no steps or rules that aren't in the notes"]}