{"id":"ind-hc-new-patient-welcome-email","audience":"healthcare","category":"writing-emails","technique":"grounding","title":"Send a new patient a welcome email with the forms deadline","free":false,"task":"You're the front desk at a family practice, emailing a new patient before her first visit. Keep it under 90 words, plain text: date, time and arrival time in the first sentence, then exactly 3 bullets of what to bring, then the forms link with the updated deadline. Ask no health questions and add no medical advice. Write a prompt that gets you exactly that.","materialLabel":"The appointment and checklist (attached to your prompt automatically)","material":"NEW PATIENT - Oak Hollow Family Practice (fictional)\nPatient: Renata Silva | First visit: Wednesday, Nov 19, 9:40 AM, with Dr. Feld\nArrive: 20 minutes early (9:20 AM) for check-in.\n\nWhat new patients bring:\n- Photo ID\n- Insurance card\n- List of current medicines (names and doses), or the bottles\n- (Optional) records from your last doctor\n\nForms: complete online at oakhollow.example/newpatient\nOld rule: by the morning of the visit.\nUPDATE (Nov 1): forms must be completed at least 48 hours before the visit, so the doctor can review them. For a Wednesday 9:40 AM visit, that's by Monday Nov 17 at 9:40 AM.\n\nFront desk notes:\n- Parking: free lot behind the building.\n- Phone: 555-0145 to reschedule.\n- The new patient questionnaire asks about allergies and family history (that's in the online form, not this email).","rules":[{"type":"maxBullets","max":3},{"type":"maxWords","max":90},{"type":"plainText"}],"mistakes":[{"title":"No fixed shape","why":"The AI writes a long welcome letter with headings and every detail.","fix":"Be exact: \"First sentence the visit, then exactly 3 bullets, then the forms line.\"","checks":["maxBullets","plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting. Ask for \"under 90 words\" and it often lands well over.","fix":"Cap each part instead: \"each bullet under 8 words, other sentences under 20.\"","checks":["maxWords"]},{"title":"Burying the when","why":"The AI opens with \"Welcome to our practice!\" and the time comes later.","fix":"Add: \"First sentence: Wed Nov 19, 9:40 AM; arrive 9:20.\"","checks":["r0"]},{"title":"Too many bullets","why":"The AI bullets every item, including optional records and parking.","fix":"Add: \"3 bullets: ID, insurance card, medicine list.\"","checks":["r1"]},{"title":"Using the old forms rule","why":"\"Morning of the visit\" appears before the update.","fix":"Add: \"Forms due by Monday Nov 17 (48 hours before). No health questions.\"","checks":["r2"]}],"promptHints":[{"label":"Puts the visit first","patterns":["first sentence","lead with","9:40","arrive"]},{"label":"Limits the bullets","patterns":["\\b(3|three)\\b.{0,15}bullet","bullet.{0,20}\\b(3|three)\\b"]},{"label":"Uses the new deadline","patterns":["48 hours","nov(ember)? 17","update","monday"]},{"label":"Rules out health questions","patterns":["no (health|medical)","allerg","advice"]},{"label":"Sets a word limit","patterns":["\\d+\\s*words","word (limit|count)"]}],"hint":"Welcome emails get skimmed for when, where and what to bring. Tell the AI the order, the 3 items, and the current forms deadline.","rubricLabels":["The first sentence gives Wednesday, Nov 19 at 9:40 AM and says to arrive at 9:20 AM (20 minutes early)","Has exactly 3 bullets: photo ID, insurance card, and a list of current medicines or the bottles (the optional records are left out or not bulleted)","Gives the forms link oakhollow.example/newpatient with the deadline Monday Nov 17 (48 hours before; never 'the morning of'), and asks no health questions (no allergies or family history) and gives no medical advice"]}