{"id":"ind-hc-physical-reminder-text","audience":"healthcare","category":"writing-emails","technique":"constraints","title":"Text a patient an appointment reminder that keeps the visit private","free":false,"task":"You're sending appointment reminder texts for a family medicine clinic. Write one for this patient under 45 words, plain text: date, time and the new suite number first, then what to bring, then the fasting instruction from the clinic sheet. Use only her first name, and never mention the reason for the visit or the provider's specialty (texts can be seen by anyone holding the phone). Write a prompt that gets you exactly that.","materialLabel":"The appointment record and clinic sheet (attached to your prompt automatically)","material":"APPOINTMENT - Maplewood Family Medicine (fictional)\nPatient: Lorraine Hutchins, DOB 03/14/1961\nDate/time: Tuesday Nov 18, 8:15 AM\nProvider: Dr. Amit Shah\nVisit type: Annual physical + follow-up on blood sugar (A1C recheck)\nPhone on file: mobile, opted in to texts\n\nCLINIC SHEET - Annual physicals\n- Arrive 15 minutes early to update forms.\n- Bring your insurance card, photo ID, and a list of medicines you take.\n- If blood work is ordered: nothing to eat or drink except water for 8 hours before.\n- Location: 2200 Ridge Road. As of Nov 1, we moved from Suite 110 to Suite 240 (2nd floor, elevator by the pharmacy).\n\nFront desk notes:\n- To cancel or reschedule, call 555-0133.\n- Texts should be short; many patients read them on flip phones.\n- Flu shots available at check-in.","rules":[{"type":"maxWords","max":45},{"type":"plainText"}],"mistakes":[{"title":"Trusting the AI to count words","why":"AI is bad at counting. Ask for \"under 45 words\" and it often lands well over.","fix":"Cap each part instead: \"4 short sentences, each under 12 words.\"","checks":["maxWords"]},{"title":"Burying the when and where","why":"The AI opens with \"Hi Lorraine, this is a friendly reminder from...\" and the suite is buried.","fix":"Add: \"First sentence: Tue Nov 18, 8:15 AM, Suite 240.\"","checks":["r0"]},{"title":"Using the old suite","why":"Suite 110 is in the record, and the move note comes later.","fix":"Add: \"We moved to Suite 240 on Nov 1.\"","checks":["r0"]},{"title":"Leaving out the prep","why":"The AI skips the fasting rule or the medicine list.","fix":"Add: \"Bring insurance card, ID and medicine list. Water only for 8 hours before.\"","checks":["r1"]},{"title":"Sharing private details","why":"The AI helpfully says \"for your physical and A1C recheck\", which anyone holding the phone could read.","fix":"Add: \"First name only. Don't mention the visit reason.\"","checks":["r2"]},{"title":"Ignoring where it will be pasted","why":"AI loves bold and headings, which show up as stray ** and # symbols in a text message.","fix":"Name the place and the format: \"For a text message. Plain text, no bold or headings.\"","checks":["plainText"]}],"promptHints":[{"label":"Keeps the visit private","patterns":["private","don'?t (mention|say|include).{0,20}(reason|visit|a1c)","first name only","hipaa"]},{"label":"Uses the new suite","patterns":["240","new suite","moved"]},{"label":"Includes the fasting rule","patterns":["fast","8 hours","water"]},{"label":"Puts when and where first","patterns":["first sentence","lead with","start with","first"]},{"label":"Sets a word limit","patterns":["\\d+\\s*words","word (limit|count)"]}],"hint":"A text can be read by anyone holding the phone. Tell the AI what goes first, which suite is current, and what must stay private.","rubricLabels":["The first sentence gives Tuesday Nov 18 at 8:15 AM and Suite 240 (never Suite 110)","Says to bring insurance card, photo ID and a medicine list, and says nothing to eat or drink except water for 8 hours before","Uses only her first name (no last name or date of birth) and never mentions the visit type, blood sugar, A1C, a physical, or Dr. Shah's specialty"]}