{"id":"ind-par-lunch-account-refund-email","audience":"parents","category":"writing-emails","technique":"grounding","title":"Ask the school cafeteria to fix a double lunch charge","free":false,"task":"Your kid's school lunch account was charged twice. Email the cafeteria office in under 70 words, plain text: the right child's name and student ID, the date and the duplicate amount in the first sentence, then ask for the duplicate to go back to the lunch account (not a refund check). Don't mention your other child's account, which is fine. Write a prompt that gets you exactly that.","materialLabel":"The account statements (attached to your prompt automatically)","material":"LUNCH ACCOUNT STATEMENTS - Maple Grove School District (fictional)\nParent: Gina Russo\n\nAccount 1: Sophie Russo, Grade 3, Student ID 40817\nNov 3 Lunch $3.25\nNov 4 Lunch $3.25\nNov 4 Lunch $3.25   <- charged twice, she only eats lunch once!\nNov 5 Lunch $3.25\nBalance: $12.40\n\nAccount 2: Lucas Russo, Grade 6, Student ID 40233\nNov 3 Lunch $3.50\nNov 4 Lunch $3.50\nNov 4 Snack $1.25\nNov 5 Lunch $3.50\nBalance: $8.75\n\nCafeteria office: foodservices@maplegrove.example\nDistrict FAQ: \"Duplicate charges are credited back to the student's lunch account within 3 school days. Cash refunds are only for students leaving the district.\"\n\nMy notes: Lucas's snack is real (he told me). Sophie's teacher is Ms. Patel.","rules":[{"type":"maxWords","max":70},{"type":"plainText"}],"mistakes":[{"title":"Trusting the AI to count words","why":"AI is bad at counting. Ask for \"under 70 words\" and it often lands well over.","fix":"Cap each part instead: \"3 sentences, each under 18 words.\"","checks":["maxWords"]},{"title":"Burying the details","why":"The AI opens with \"I hope you're doing well\" and the ID shows up later.","fix":"Add: \"First sentence: Sophie Russo, ID 40817, charged $3.25 twice on Nov 4.\"","checks":["r0"]},{"title":"Asking for the wrong fix","why":"The AI asks for a refund, which the district only gives to students leaving.","fix":"Add: \"Ask for it to be credited back to her lunch account.\"","checks":["r1"]},{"title":"Mentioning the other account","why":"The AI flags Lucas's two Nov 4 charges as suspicious too.","fix":"Add: \"Don't mention Lucas; his charges are right.\"","checks":["r2"]},{"title":"Ignoring where it will be pasted","why":"AI loves bold and headings, which show up as stray ** and # symbols in the email.","fix":"Name the place and the format: \"For the email. Plain text, no bold or headings.\"","checks":["plainText"]}],"promptHints":[{"label":"Puts the details first","patterns":["first sentence","student id","40817","lead with"]},{"label":"Asks for an account credit","patterns":["credit","back to (her|the) (lunch )?account","not a (refund|check)"]},{"label":"Leaves out the other child","patterns":["lucas","other (child|kid|account)","only sophie"]},{"label":"Names the date and amount","patterns":["nov(ember)? 4","\\$3\\.25","duplicate"]},{"label":"Sets a word limit","patterns":["\\d+\\s*words","word (limit|count)"]}],"hint":"Offices fix things faster when the first line has everything they need. Tell the AI which child, which charge, and which fix to ask for.","rubricLabels":["The first sentence gives Sophie Russo, Student ID 40817, and the duplicate $3.25 lunch charge on Nov 4","Asks for the $3.25 to be credited back to Sophie's lunch account (not a refund check or cash)","Doesn't mention Lucas or his account (including the snack), and has no greeting paragraph or long closing beyond a short sign-off"]}