{"id":"ind-re-buyer-text-after-showing","audience":"real-estate","category":"writing-emails","technique":"grounding","title":"Text buyers answers to their showing questions","free":false,"task":"Your buyers texted two questions after a showing. Reply by text in under 60 words, plain text, with no greeting or sign-off: answer the HOA question first with the current fee, then the roof question, then the offer deadline. Use only the listing agent's answers and add no pressure lines like \"won't last\" or \"act fast.\" Write a prompt that gets you exactly that.","materialLabel":"The buyers' text and the listing agent's reply (attached to your prompt automatically)","material":"TEXT FROM BUYERS (Malik and Josie Brennan), 7:12 PM:\n\"Loved the townhouse on Quarry Lane! Two Qs: what's the monthly HOA fee and what does it cover? And how old is the roof?\"\n\nEMAIL FROM LISTING AGENT (Dorothy Fenn, Brightwell Homes, fictional), 8:40 PM:\n\"Hi! HOA is $285/month. Heads up, it goes up to $310 starting Jan 1 per the board's budget letter (I'll send it). It covers exterior maintenance, the roof, snow removal and the pool. Roof: replaced in 2019, and since the HOA covers the roof, the owner isn't responsible for it. Seller is reviewing offers Sunday at 5 PM. We already have one offer in. Showings continue through Saturday.\"\n\nYOUR NOTES:\n- Buyers are pre-approved up to $380,000; list price is $349,900.\n- They don't like being rushed (Josie said so at our first meeting).\n- They might want to see it again Saturday morning.","rules":[{"type":"maxWords","max":60},{"type":"plainText"}],"mistakes":[{"title":"Trusting the AI to count words","why":"AI is bad at counting. Ask for \"under 60 words\" and it often lands well over.","fix":"Cap each part instead: \"3 sentences, each under 18 words.\"","checks":["maxWords"]},{"title":"Using only the first number","why":"The AI gives $285 and drops the Jan 1 increase that changes their monthly cost.","fix":"Add: \"HOA: $285 now, $310 from Jan 1, and what it covers.\"","checks":["r0"]},{"title":"Skipping the deadline","why":"The AI answers the two questions but forgets the offer review time.","fix":"Add: \"End with: offers reviewed Sunday at 5 PM.\"","checks":["r1"]},{"title":"Adding pressure","why":"AI-written real estate texts love \"this one won't last!\" Your buyers don't like being rushed.","fix":"Add: \"No pressure lines. Don't mention the other offer.\"","checks":["r2"]},{"title":"Ignoring where it will be pasted","why":"AI loves bold and headings, which show up as stray ** and # symbols in a text message.","fix":"Name the place and the format: \"For a text message. Plain text, no bold or headings.\"","checks":["plainText"]}],"promptHints":[{"label":"Answers HOA first","patterns":["hoa.{0,20}first","first.{0,20}hoa","order"]},{"label":"Mentions the fee increase","patterns":["310","jan(uary)? 1","goes up","increase"]},{"label":"Bans pressure","patterns":["pressure","won'?t last","rush","act fast"]},{"label":"Gives the deadline","patterns":["sunday","5 ?pm","deadline"]},{"label":"Sets a word limit","patterns":["\\d+\\s*words","word (limit|count)"]}],"hint":"The AI pads texts and adds sales pressure. Tell it the order of answers, the full fee picture, and what tone your buyers want.","rubricLabels":["Answers the HOA question first, giving $285 a month now and $310 starting Jan 1, and what it covers (at least exterior maintenance, roof, snow removal or pool)","Says the roof was replaced in 2019 and that the HOA covers it, then gives the offer deadline of Sunday at 5 PM","Has no greeting or sign-off and no pressure lines (no 'won't last', 'act fast', 'don't miss out', or highlighting the competing offer to rush them)"]}