{"id":"ind-re-late-rent-reminder","audience":"real-estate","category":"writing-emails","technique":"verification","title":"Send a late rent reminder with the fee math shown","free":false,"task":"You manage a rental, and a tenant's November rent is late. Write a reminder under 70 words, plain text: the total now due and the date it was due in the first sentence, the math on one line (rent + late fee = total), and how to pay. Apply the lease's late-fee rule as written for today's date, and don't mention eviction or legal steps. Write a prompt that gets you exactly that.","materialLabel":"The lease terms and ledger (attached to your prompt automatically)","material":"TENANT LEDGER - Unit 2A, 88 Garnet Street (fictional)\nTenant: Ruben Castillo | Property manager: Hollis Property Group (fictional)\n\nMonthly rent: $1,650, due on the 1st\nLease, Section 6: \"If rent is not received by 11:59 PM on the 5th, a late fee of $75 applies. A further $10 per day applies starting on the 10th, up to a maximum of $125 total in late fees.\"\n\nLedger:\n- Oct 1: rent $1,650 paid Oct 1\n- Nov 1: rent $1,650 due - NOT RECEIVED\n\nToday: Nov 7\n\nPayment options: tenant portal at hollispg.example/pay (no fee), or check dropped in the office box.\n\nNotes:\n- Ruben has paid on time for 2 years. First late payment.\n- The owner asked us to be \"friendly but clear.\"\n- Property inspection scheduled for Dec.\n- Do not mention eviction or legal action in first reminders (company policy).","rules":[{"type":"maxWords","max":70},{"type":"plainText"}],"mistakes":[{"title":"Trusting the AI to count words","why":"AI is bad at counting. Ask for \"under 70 words\" and it often lands well over.","fix":"Cap each part instead: \"4 sentences, each under 16 words.\"","checks":["maxWords"]},{"title":"Burying the amount","why":"The AI opens with \"Just a friendly reminder...\" and the number shows up later.","fix":"Add: \"First sentence: $1,725 is now due; November rent was due Nov 1.\"","checks":["r0"]},{"title":"Misreading the fee rule","why":"The AI adds daily fees that haven't started yet, or skips the late fee.","fix":"Add: \"Today is Nov 7: only the $75 fee applies. Show $1,650 + $75 = $1,725.\"","checks":["r1"]},{"title":"Threatening too soon","why":"AI reminders often warn about \"further action\".","fix":"Add: \"No eviction or legal language.\"","checks":["r2"]},{"title":"Ignoring where it will be pasted","why":"AI loves bold and headings, which show up as stray ** and # symbols in the email.","fix":"Name the place and the format: \"For the email. Plain text, no bold or headings.\"","checks":["plainText"]}],"promptHints":[{"label":"Puts the total first","patterns":["first sentence","lead with","open with","total"]},{"label":"Shows the math","patterns":["math","1,?650 ?\\+","show"]},{"label":"Applies the date","patterns":["nov(ember)? 7","today","10th","daily"]},{"label":"Rules out legal threats","patterns":["eviction","legal","no threat"]},{"label":"Sets a word limit","patterns":["\\d+\\s*words","word (limit|count)"]}],"hint":"Late-fee rules depend on the date. Tell the AI today's date, ask it to show the math, and say what tone and topics are off-limits.","rubricLabels":["The first sentence gives the total now due of $1,725 and says November rent was due Nov 1","Shows the math on one line, $1,650 + $75 = $1,725, with no daily fee added (the $10 per day starts on the 10th, and today is Nov 7)","Gives the portal link hollispg.example/pay (or the office box), and doesn't mention eviction, legal action or court"]}