{"id":"ind-sup-weekly-csat-slack-post","audience":"customer-support","category":"data","technique":"format","title":"Post the weekly support numbers with the miss first","free":false,"task":"You post the support team's weekly numbers in Slack. Lead with the one metric that missed its target, then at most 3 bullets for the others, each showing this week's number against target, under 60 words, plain text. Use only this week's column and don't explain causes the data doesn't show. Write a prompt that gets you exactly that.","materialLabel":"The weekly export (attached to your prompt automatically)","material":"SUPPORT METRICS EXPORT - Halden Software Help Desk (fictional)\nPulled Monday Nov 10, 9:02 AM\n\nMetric                  | Target   | Last week (Oct 27-Nov 2) | This week (Nov 3-9)\nFirst response time     | < 4 hrs  | 3.1 hrs                  | 5.6 hrs\nCustomer satisfaction   | >= 90%   | 88%                      | 92%\nTickets solved          | >= 1,200 | 1,140                    | 1,265\nReopen rate             | < 8%     | 9%                       | 6%\n\nNotes:\n- Two agents were out sick Weds-Thurs this week.\n- Someone in #support-chat said the new macro tool \"probably\" slowed replies; no data on that yet.\n- Last week's CSAT miss was already discussed at Friday's meeting.\n- Bagel Friday is back.","rules":[{"type":"maxBullets","max":3},{"type":"maxWords","max":60},{"type":"plainText"}],"mistakes":[{"title":"Writing a full report","why":"The AI adds a header, a table and a bullet per metric plus commentary.","fix":"Be exact: \"First line the miss, then at most 3 bullets.\"","checks":["maxBullets","plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting. Ask for \"under 60 words\" and it often lands well over.","fix":"Cap each part instead: \"each bullet under 10 words, first line under 15 words.\"","checks":["maxWords"]},{"title":"Burying the miss","why":"The AI lists metrics in table order, so the one problem sits first only by luck.","fix":"Add: \"Lead with the only metric that missed target.\"","checks":["r0"]},{"title":"Mixing up the columns","why":"With two weeks side by side, the AI quotes last week's CSAT miss.","fix":"Add: \"Use only the Nov 3-9 column.\"","checks":["r1"]},{"title":"Guessing at causes","why":"The AI repeats the macro-tool rumor as if it were the reason.","fix":"Add: \"Don't explain causes; the data doesn't show them.\"","checks":["r2"]}],"promptHints":[{"label":"Leads with the miss","patterns":["lead with","first line","start with","missed"]},{"label":"Uses this week only","patterns":["this week","nov(ember)? 3","only the (latest|current)","not last week"]},{"label":"Limits the bullets","patterns":["\\b(3|three)\\b.{0,15}bullet","bullet.{0,20}\\b(3|three)\\b"]},{"label":"Bans guessed causes","patterns":["cause","rumor","macro tool","don'?t (explain|guess|speculate)"]},{"label":"Sets a word limit","patterns":["\\d+\\s*words","word (limit|count)"]}],"hint":"With two weeks of data side by side, the AI can mix them up. Tell it which column, what goes first, and to skip the guessing.","rubricLabels":["The first line is the one missed metric, first response time at 5.6 hours against the under-4-hour target","Uses only this week's numbers (CSAT 92%, 1,265 solved, 6% reopen) and none of last week's numbers","Gives no cause the data doesn't show (doesn't blame the macro tool); mentioning the two agents out sick is fine only if stated as a fact, not a proven cause"]}