{"id":"lead-30-60-90-table-new-manager","audience":"managers","category":"leadership-work","track":"leadership","level":"intermediate","technique":"constraints","title":"Draft a 30-60-90 day plan table for a new support manager","free":false,"task":"You just became manager of a 6-person support team. Draft your 30-60-90 plan as a markdown table with columns Window, Goal, Evidence of progress. Exactly three rows (Days 1-30, Days 31-60, Days 61-90). Each cell is under 18 words. Use only facts in the notes, and mark anything you had to assume with (assumption). Each Goal cell ends with its date: by Feb 5, by Mar 7 or by Apr 6.","materialLabel":"Your onboarding notes (attached to your prompt automatically)","material":"New role: Support Team Manager, 6 agents, starting Jan 6\n\nFrom my boss, Elena:\n- Biggest pain: first-response time averages 14 hours; target is 4 hours.\n- Two agents (Omar, Lucia) are strong; one (Pete) joined in November.\n- The ticket tool renewal decision is due March 15.\n- Customers complain most about refund delays.\n\nFrom the team call:\n- Nobody knows who handles weekends.\n- Weekly 1:1s were dropped last year.\n\nMy own thoughts:\n- I would like to learn how refunds really work before changing anything.\n- Maybe hire one more agent? Elena said headcount is frozen until April, so skip this.\n- Day 90 would be around April 6.","rules":[{"type":"maxWords","max":170},{"type":"plainText"}],"mistakes":[{"title":"Wrong table shape","why":"The AI adds extra columns or more than three rows.","fix":"Say: \"Columns exactly Window, Goal, Evidence of progress; three rows.\"","checks":["r0"]},{"title":"Generic goals","why":"The AI writes 'build relationships' instead of using the 14 hour figure and the March 15 date.","fix":"Say: \"Use specific numbers and dates from my notes.\"","checks":["r1"]},{"title":"Planning a frozen hire","why":"The AI adds 'hire another agent' although headcount is frozen.","fix":"Say: \"Headcount is frozen until April; do not plan hiring.\"","checks":["r2"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting. Ask for a total word limit and it often lands over it.","fix":"Cap each cell: \"each cell under 18 words.\"","checks":["maxWords"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting. Ask for a total word limit and it often lands over it.","fix":"Cap each part instead, for example: \"each line under 12 words.\"","checks":["maxWords"]},{"title":"Adding bold and notes","why":"The AI wraps the table in headings, bold text and tips.","fix":"Say: \"Plain text: only the table, no bold, no notes.\"","checks":["plainText"]}],"promptHints":[{"label":"Names the columns","patterns":["window","goal","evidence"]},{"label":"Asks for three rows","patterns":["three rows","30.?60.?90","exactly 3"]},{"label":"Uses specifics","patterns":["numbers","dates","from the notes","specific"]},{"label":"Marks assumptions","patterns":["assumption","mark"]},{"label":"Limits cell length","patterns":["each cell","under \\d+ words"]}],"hint":"Give the exact columns, row count and cell length, and mention what is off the table.","rubricLabels":["The output is a markdown table with columns Window, Goal, Evidence of progress and exactly three data rows covering Days 1-30, 31-60 and 61-90","Goals use facts from the notes (first-response time from 14 hours toward 4, the March 15 tool decision, refunds, weekend coverage or 1:1s) and each Goal cell ends with its date (by Feb 5, by Mar 7, by Apr 6)","Does not plan to hire an additional agent, and the plan includes weekend coverage or restarting 1:1s"]}