{"id":"lead-flex-schedule-policy-staff-faq","audience":"managers","category":"leadership-work","track":"leadership","level":"intermediate","technique":"grounding","title":"Answer four staff questions about a new flex-hours policy","free":false,"task":"Answer the four staff questions using only the policy text. Format each as \"Q: ...\" then \"A: ...\" on the next line, in plain text. Each answer is under 22 words and uses the latest rule if the policy text changes. If the policy does not cover a question, the answer is exactly: Please ask your manager.","materialLabel":"Flex-hours policy and questions (attached to your prompt automatically)","material":"FLEX HOURS POLICY (effective Jan 6)\n\n1. Everyone must be available during core hours, 10:00 to 15:00, Monday to Friday.\n2. Outside core hours you may start between 7:00 and 10:00 and finish when you have worked eight hours including a 30-minute break.\n3. Request a schedule change in the HR portal at least 5 working days ahead.\n   UPDATE (Dec 18): the notice period is now 3 working days.\n4. Customer-facing roles on the phones follow the posted phone rota instead of this policy.\n5. Remote days are covered in the separate remote-work policy.\n\nQUESTIONS FROM STAFF\n1. What are the core hours?\n2. How much notice do I need to change my schedule?\n3. Can I start at 7:30?\n4. Can I work four ten-hour days?","rules":[{"type":"maxWords","max":150},{"type":"plainText"}],"mistakes":[{"title":"Using the old notice period","why":"The AI says 5 working days.","fix":"Say: \"Use the latest rule if the policy text changes.\"","checks":["r1"]},{"title":"Guessing on the uncovered question","why":"The AI explains hours math.","fix":"Say: \"If the policy does not cover it, answer exactly: Please ask your manager.\"","checks":["r2"]},{"title":"Wrong format","why":"The AI numbers the answers or adds headings.","fix":"Say: \"Q: then A: on the next line.\"","checks":["r0"]},{"title":"Long answers","why":"The AI adds caveats.","fix":"Say: \"Each answer under 22 words.\"","checks":["maxWords"]},{"title":"Markdown","why":"The AI bolds the questions.","fix":"Say: \"Plain text.\"","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting. Ask for a total word limit and it often lands over it.","fix":"Cap each part instead, for example: \"each line under 15 words.\"","checks":["maxWords"]}],"promptHints":[{"label":"Gives the Q/A format","patterns":["q:","a:"]},{"label":"Restricts to the policy","patterns":["only the policy","policy text"]},{"label":"Mentions the update","patterns":["latest","update","changes"]},{"label":"Gives the exact fallback","patterns":["please ask your manager"]},{"label":"Caps answers","patterns":["under \\d+ words"]}],"hint":"Show the Q:/A: format, tell it to use the latest rule, and give the exact fallback answer.","rubricLabels":["Has exactly four Q:/A: pairs in the order of the questions with each answer on the line after its question","Answer 1 gives 10:00 to 15:00 Monday to Friday, answer 2 gives 3 working days (not 5), and answer 3 says yes because starts between 7:00 and 10:00 are allowed","Answer 4 is exactly \"Please ask your manager.\" because the policy does not cover compressed weeks"]}