{"id":"lead-okr-cascade-company-to-team-table","audience":"managers","category":"leadership-work","track":"leadership","level":"intermediate","technique":"context","title":"Cascade three company key results into team key results","free":false,"task":"Cascade the company key results into your support team's key results. Output a markdown table with columns Company KR, Team KR, Owner, Measure. Exactly 3 rows, one per company KR. Each Team KR must be something the support team controls, use a number from the notes as its baseline, and have an owner from the team. Output only the table.","materialLabel":"Company OKRs and team facts (attached to your prompt automatically)","material":"Company OKR (Q1): Be the easiest software to work with.\n- Company KR1: Raise customer satisfaction (CSAT) from 82 to 88.\n- Company KR2: Cut average time to resolve a customer issue from 3 days to 1.5 days.\n- Company KR3: Reduce customers lost per quarter from 5% to 3.5%.\n\nSupport team facts (6 people)\n- Team CSAT on support tickets: 79.\n- First reply time: 9 hours; resolution time: 3.4 days.\n- 38% of tickets are \"how-to\" questions that the help center could answer.\n- Owners: Lina (quality), Bashir (queue and speed), Cora (customer health calls).\n- Cora's health calls reach 20 accounts a month now.\n- Product, not support, controls bug fixes. The team does not control churn directly.\n- Team size is fixed.","rules":[{"type":"maxWords","max":150},{"type":"plainText"}],"mistakes":[{"title":"Uncontrollable KRs","why":"The AI makes churn the team KR.","fix":"Say: \"Only what support controls; use health calls for churn.\"","checks":["r2"]},{"title":"No baseline","why":"The AI writes 'improve CSAT'.","fix":"Say: \"Use baselines from the notes: 79, 3.4 days, 20 accounts.\"","checks":["r1"]},{"title":"Wrong columns or rows","why":"The AI adds rows.","fix":"Say: \"Exactly 3 rows with the 4 columns.\"","checks":["r0"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting. Ask for a total word limit and it often lands over it.","fix":"Cap each cell: \"each cell under 14 words.\"","checks":["maxWords"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting. Ask for a total word limit and it often lands over it.","fix":"Cap each part instead, for example: \"each line under 12 words.\"","checks":["maxWords"]},{"title":"Adding bold and notes","why":"The AI bolds cells and adds notes around the table.","fix":"Say: \"Plain text: only the table, no bold, no notes.\"","checks":["plainText"]}],"promptHints":[{"label":"Columns","patterns":["company kr","team kr","owner","measure"]},{"label":"Three rows","patterns":["3 rows","three rows"]},{"label":"Controls","patterns":["control","within the team"]},{"label":"Baselines","patterns":["baseline","numbers?"]},{"label":"Only table","patterns":["only the table"]}],"hint":"Name the columns, require controllable KRs with baselines, and give the row count.","rubricLabels":["The output is a markdown table with columns Company KR, Team KR, Owner and Measure and exactly three rows in the order CSAT, time to resolve, customers lost","Team KRs are things support controls with baselines from the notes (CSAT 79, resolution time 3.4 days, health calls reaching 20 accounts or the 38% how-to tickets) and owners are Lina, Bashir and Cora respectively","No Team KR sets churn as the team's direct target and none requires a bug fix or more headcount"]}