{"id":"lead-price-change-staff-qa-small-business","audience":"small-business","category":"leadership-work","track":"leadership","level":"intermediate","technique":"audience","title":"Prepare staff answers for a price change at your salon","free":false,"task":"You are raising service prices on Jan 6 and staff will face client questions. Write exactly 4 numbered Q&A lines for the front desk in the format \"1. Client asks: ... Say: ...\". Each Say part is under 28 words, plain text, honest and calm. Never promise a price freeze or discount that is not in the notes.","materialLabel":"Price change notes (attached to your prompt automatically)","material":"Price change - Cedar & Co. Salon (fictional)\n\n- From Jan 6: haircuts $45 to $52; color services up 8% (average $120 to about $130); beard trims unchanged at $20.\n- Reason: supplier costs up about 11% this year and rent rose in July.\n- Existing bookings made before Jan 1 keep the old price for visits through Jan 31.\n- Loyalty card: every 10th cut is free. This still applies.\n- Gift cards bought before Jan 6 can be used at the old value.\n- No decision on a student or senior discount; the owner is thinking about it for spring.\n- Rumor: we'll cut staff hours. Not true, but don't discuss it.\n\nThe four likely client questions: why the increase, will my booked appointment cost more, does the loyalty card still work, will there be a student discount.","rules":[{"type":"numberedItems","count":4},{"type":"maxWords","max":180},{"type":"plainText"}],"mistakes":[{"title":"Promising a discount","why":"The AI says a student discount is coming.","fix":"Say: \"For the student discount say it's not decided.\"","checks":["r2"]},{"title":"Wrong format","why":"The AI writes a script paragraph.","fix":"Say: \"Format: 1. Client asks: ... Say: ...\"","checks":["r0","numberedItems"]},{"title":"Missing facts","why":"The AI gives generic answers.","fix":"Say: \"Use the dates and rules from the notes.\"","checks":["r1"]},{"title":"Markdown","why":"The AI bolds 'Say'.","fix":"Say: \"Plain text.\"","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting. Ask for a total word limit and it often lands over it.","fix":"Cap each Say: \"each Say under 25 words.\"","checks":["maxWords"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting. Ask for a total word limit and it often lands over it.","fix":"Cap each part instead, for example: \"each line under 12 words.\"","checks":["maxWords"]}],"promptHints":[{"label":"Format","patterns":["client asks","say:"]},{"label":"Four lines","patterns":["4","four"]},{"label":"Word limit","patterns":["under \\d+ words"]},{"label":"Honest","patterns":["honest","calm","never promise"]},{"label":"Leaves out rumor","patterns":["staff hours","rumou?r","don'?t discuss"]}],"hint":"Show the Q&A line shape, limit the Say part, and note what must not be promised.","rubricLabels":["Four numbered lines in the form \"N. Client asks: ... Say: ...\" covering the four questions in the order given","The answers say bookings made before Jan 1 keep the old price through Jan 31, the loyalty card still gives every 10th cut free, and the reason is higher supplier costs and rent","The student discount answer says it is not decided and does not promise one, and none mentions staff hours"]}