{"id":"lead-quarter-reset-team-meeting-script","audience":"managers","category":"leadership-work","track":"leadership","level":"intermediate","technique":"audience","title":"Script a quarter-start team meeting opening with wins, miss and focus","free":false,"task":"Write what you will say to open the quarter-start team meeting: plain text, 7 sentences, under 120 words. Sentences 1-2: two wins with numbers. Sentences 3-4: one miss with its number and the cause in plain words. Sentences 5-6: the single focus for next quarter with its target. Sentence 7: one question to the team. No cheerleading words like crush, smash or amazing, and name no individual for the miss.","materialLabel":"Your notes (attached to your prompt automatically)","material":"Q3 review, Support Team\n\nWins\n- First reply time improved from 11 hours to 6 hours.\n- CSAT rose from 84 to 89.\nMiss\n- Backlog of tickets older than 5 days: grew from 40 to 77. Cause: ticket volume rose 25% in September after the product release, and 2 of 8 agents were on leave for 3 weeks.\nFocus for Q4\n- Bring tickets older than 5 days under 25 by Dec 31.\nOther\n- Kim missed two shifts (don't mention).\n- Pizza party planned.\n- The company-wide goal is customer growth (not relevant).","rules":[{"type":"maxWords","max":120},{"type":"maxSentences","max":7},{"type":"plainText"}],"mistakes":[{"title":"Naming an individual","why":"The AI mentions Kim.","fix":"Say: \"Name no individual.\"","checks":["r1"]},{"title":"Cheerleading","why":"The AI says 'crushed it'.","fix":"Say: \"Ban crush, smash, amazing.\"","checks":["r2"]},{"title":"Missing numbers","why":"The AI says 'improved a lot'.","fix":"Say: \"Include the before and after numbers.\"","checks":["r0"]},{"title":"No closing question","why":"The AI ends with a motivational line.","fix":"Say: \"Sentence 7 is a question to the team.\"","checks":["r2"]},{"title":"Too many sentences","why":"The AI writes 12.","fix":"Say: \"Exactly 7 sentences.\"","checks":["maxSentences"]},{"title":"Markdown","why":"The AI adds headings.","fix":"Say: \"Plain spoken text.\"","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting. Ask for a total word limit and it often lands over it.","fix":"Cap each sentence: \"each under 17 words.\"","checks":["maxWords"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting. Ask for a total word limit and it often lands over it.","fix":"Cap each part instead, for example: \"each line under 12 words.\"","checks":["maxWords"]}],"promptHints":[{"label":"Seven sentences","patterns":["7 sentences","seven"]},{"label":"Wins miss focus","patterns":["wins?","miss","focus"]},{"label":"Numbers","patterns":["numbers?"]},{"label":"Bans","patterns":["crush","smash","amazing"]},{"label":"Question","patterns":["question"]}],"hint":"Give each sentence group a job, ban hype words and names, and end with a question.","rubricLabels":["Sentences 1-2 give the two wins with numbers (11 hours to 6 hours; CSAT 84 to 89)","Sentences 3-4 give the miss (backlog older than 5 days grew from 40 to 77) with the cause as a 25% volume rise after the release and 2 of 8 agents on leave, without naming an individual","Sentences 5-6 set the focus of fewer than 25 tickets older than 5 days by Dec 31, sentence 7 is a question to the team, and cheerleading words like crush, smash or amazing are absent"]}