{"id":"lead-support-queue-order-rules","audience":"managers","category":"leadership-work","track":"leadership","level":"beginner","technique":"constraints","title":"Order six support tickets for the team using a priority rule","free":false,"task":"Put the open tickets in the order the team should work them. Write exactly 5 numbered lines in the form: 1. Ticket ID - reason under 10 words. Rules: (1) outages affecting more than one customer first, (2) then tickets with a deadline today, (3) then oldest first. Use the latest status in the notes and output only the list.","materialLabel":"Ticket queue (attached to your prompt automatically)","material":"Support queue, Wednesday 10:00\n\nT-401: Customer Alder Co cannot log in. Opened Monday. No deadline.\nT-402: Billing question from Pine Ltd. Opened Tuesday. Customer needs answer by end of today (they close their books).\nT-403: Report export is failing for ALL customers on the West region (23 customers). Opened 9:40 today.\nT-404: Feature request from Oak LLC. Opened last week. No deadline.\nT-405: Password reset for Birch Inc. Opened Tuesday. No deadline.\nT-406: Elm Group says invoices show the wrong tax. Opened Monday. Deadline: today 5 pm (audit).\nUpdate 9:55: T-405 was solved by the customer. It is closed.\nUpdate 10:00: T-401 turned out to be affecting two customers (Alder Co and Cedar Co) because of a shared login service. So it is now a multi-customer outage.","rules":[{"type":"numberedItems","count":5},{"type":"maxWords","max":70}],"mistakes":[{"title":"Listing the closed ticket","why":"The AI includes T-405.","fix":"Say: \"T-405 is closed; leave it out.\"","checks":["r1"]},{"title":"Missing the update","why":"The AI leaves T-401 as a normal ticket.","fix":"Say: \"T-401 now affects two customers.\"","checks":["r0"]},{"title":"Ordering by feel","why":"The AI puts billing first.","fix":"Say: \"Apply rules in order: outages, then deadline today, then oldest.\"","checks":["r1"]},{"title":"Long reasons","why":"The AI writes sentences.","fix":"Say: \"Reason under 8 words.\"","checks":["r2"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting. Ask for a total word limit and it often lands over it.","fix":"Cap each line: \"each line under 14 words.\"","checks":["maxWords"]},{"title":"Wrong count","why":"The AI lists six tickets.","fix":"Say: \"Exactly 5 open tickets.\"","checks":["numberedItems"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting. Ask for a total word limit and it often lands over it.","fix":"Cap each part instead, for example: \"each line under 12 words.\"","checks":["maxWords"]}],"promptHints":[{"label":"Format","patterns":["1\\.\\s*t-","ticket id"]},{"label":"Rules","patterns":["outage","deadline","oldest"]},{"label":"Updates","patterns":["update","closed"]},{"label":"Short","patterns":["under \\d+ words"]},{"label":"Only list","patterns":["only the list","no intro"]}],"hint":"Show the line format, give the rules in order, and mention the updates.","rubricLabels":["Lists exactly five open tickets, with T-403 and T-401 (the multi-customer outages) in the first two lines","T-405 is not on the list (closed), T-402 and T-406 come before T-404, and the order of the deadline tickets follows oldest first (T-406 opened Monday before T-402 opened Tuesday)","Each reason is under 10 words and no sixth line appears"]}