{"id":"legal-sales-faq-from-contract-only","audience":"legal","category":"legal-compliance","track":"legal","level":"beginner","technique":"grounding","title":"Answer a sales rep's three contract questions, contract only","free":false,"task":"Answer the three questions for sales rep Jo Park using only the contract extract. Plain text, formatted as Q1:, A1:, Q2:, A2:, Q3:, A3: on separate lines, with the question repeated in short form. Each answer is under 25 words. If the contract does not say, the answer is exactly: The contract doesn't say - ask legal. Questions: 1) Can the customer cancel mid-term? 2) Does the price go up at renewal? 3) Do customers get a refund when the service is down?","materialLabel":"Your material (attached to your prompt automatically)","material":"CUSTOMER SERVICE AGREEMENT - EXTRACT (Cedar Cloud and customer)\n6.1 Term. 12 months from the start date. It renews for another 12 months unless either party gives 60 days' written notice.\n6.2 Early exit. Customer may end the agreement before the term ends only for Supplier's uncured material breach, after 30 days to cure.\n7.1 Fees. The annual fee is fixed for the first 12-month term. For any renewal term the fee is the then-current list price, which Supplier will notify 90 days before renewal.\n8.1 Availability. Supplier targets 99.5% monthly availability.\n\nSlack from an account exec: \"Customers always get a credit when we're down, I tell them that on every call.\"","rules":[{"type":"maxWords","max":120},{"type":"plainText"}],"promptHints":[{"label":"Reader named","patterns":["jo","sales rep"]},{"label":"Label format","patterns":["q1:","a1:"]},{"label":"Contract only","patterns":["only the contract","only (the )?extract"]},{"label":"Silence phrase","patterns":["doesn't say","ask legal"]},{"label":"Answer length","patterns":["under \\d+ words"]}],"mistakes":[{"title":"Repeating the account exec","why":"The AI says customers get a credit because the Slack note said so.","fix":"Say: \"Use only the contract extract.\"","checks":["r2"]},{"title":"Guessing on silence","why":"The AI says there is no refund.","fix":"Say: \"If silent, answer exactly: The contract doesn't say - ask legal.\"","checks":["r2"]},{"title":"Skipping the conditions","why":"The AI says the customer can cancel anytime.","fix":"Say: \"Include the conditions from the clause.\"","checks":["r1"]},{"title":"Wrong format","why":"The AI writes paragraphs.","fix":"Say: \"Q1:, A1:, Q2:, A2:, Q3:, A3: on separate lines.\"","checks":["r0"]},{"title":"Trusting the AI to count words","why":"AI runs long.","fix":"Say: \"Each answer under 20 words.\"","checks":["maxWords"]},{"title":"Markdown","why":"The AI bolds the labels.","fix":"Say: \"Plain text, no bold.\"","checks":["plainText"]}],"hint":"Say contract only, give the exact sentence for silence, and show the Q1/A1 labels.","mission":"Answer the sales rep's contract questions from the contract only.","musts":["Contract extract only","Exact line when silent","Q1/A1 labels"],"rubricLabels":["Uses the labels Q1:, A1:, Q2:, A2:, Q3:, A3: in order, each on its own line","A1 says the customer can end early only for Supplier's uncured material breach (30 days to cure); A2 says the fee is fixed for year one and then the then-current list price notified 90 days before renewal","A3 is exactly: The contract doesn't say - ask legal, and the answer does not promise or deny a credit or refund"]}