{"id":"legalops-intake-clarifying-email","audience":"legal","category":"legal-compliance","track":"legal","level":"beginner","technique":"tone","title":"Ask a requester for the missing details on a legal request","free":false,"task":"Reply to Jordan Pike's request with a short email that asks only for the missing details. Under 90 words. Start with \"Hi Jordan,\" and end with the line \"Thanks, Legal Ops\". Ask for three things as separate sentences: the other party's name, the attached document, and the exact signing deadline date. State the standard turnaround from the Legal Ops note. Give no view on the agreement and no promise about the outcome.","materialLabel":"Request and Legal Ops note (attached to your prompt automatically)","material":"From: Jordan Pike (Sales)\nSubject: agreement\n\"Can you look at the agreement for the thing we talked about last week? I need it back ASAP, the customer is waiting. It should be fine, it's their standard one.\"\n(No attachment came through.)\n\nLegal Ops note: Standard requests are acknowledged within 1 business day and reviewed within 5 business days. Urgent requests need a specific date and a reason. We don't comment on a document before it is received, and we don't tell requesters in advance that something is fine.","rules":[{"type":"maxWords","max":100},{"type":"plainText"}],"mistakes":[{"title":"Reassurance given","why":"The AI says it is probably fine.","fix":"Say: \"Give no view on the agreement.\"","checks":["r2"]},{"title":"Missing the three asks","why":"The AI asks vague questions.","fix":"Say: \"Ask for the other party's name, the attachment and the exact deadline date.\"","checks":["r1"]},{"title":"Greeting or sign-off off","why":"The AI uses its own greeting and signature.","fix":"Say: \"Start with Hi Jordan, and end with Thanks, Legal Ops.\"","checks":["r0"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting. Ask for a total word limit and it often lands over it.","fix":"Cap each part instead, for example: \"each line under 15 words.\"","checks":["maxWords"]},{"title":"Markdown","why":"The AI bolds words or adds headings.","fix":"Say: \"Plain text, no bold, no headings.\"","checks":["plainText"]}],"promptHints":[{"label":"Exact greeting","patterns":["hi jordan"]},{"label":"Three asks","patterns":["other party","attachment","deadline"]},{"label":"Turnaround","patterns":["5 business days","turnaround"]},{"label":"No view","patterns":["no view","do not say","not comment"]},{"label":"Sign-off","patterns":["thanks, legal ops"]}],"hint":"Name the three details to ask for and fix the greeting and sign-off.","mission":"Ask a requester for what legal needs, without opinions.","musts":["Three specific asks","State the turnaround","No view on the document"],"rubricLabels":["Starts with \"Hi Jordan,\" and ends with the line \"Thanks, Legal Ops\"","Asks for the other party's name, the missing attachment and the exact signing deadline date, and states the standard turnaround of 5 business days","Does not say the agreement is fine or standard, and makes no promise of timing or outcome beyond the 5 business day turnaround"]}