{"id":"legalops-onboarding-legal-requests-script","audience":"legal","category":"legal-compliance","track":"legal","level":"beginner","technique":"tone","title":"Script a one-minute talk on how to ask Legal for help","free":false,"task":"Write a spoken script for new-hire orientation, under 110 words, plain text with no bullets or headings. The first sentence is exactly: Quick note on working with Legal. The last sentence is exactly: That's the Legal Requests form. Cover the form, the 2 business day acknowledgment, how to mark something urgent, and who not to contact. Use the current process from the update, not the old one.","materialLabel":"Legal intake page and update (attached to your prompt automatically)","material":"How to get help from Legal (page last edited in 2024)\n- Email legal@ourcompany for anything urgent.\n- Use the Legal Requests form for everything else. Legal acknowledges within 2 business days.\n- Do not paste passwords or customer personal data into the form.\n\nUpdate from Legal Ops (Oct 2026): The legal@ mailbox is closed. Everything now goes through the Legal Requests form. For urgent matters, tick \"Urgent\" and enter the date you need an answer by. Please don't message individual lawyers directly, because they may be away and requests get missed. The form still gets an acknowledgment within 2 business days.\n\nNote: orientation is 15 minutes per topic and people are tired by 3 pm.","rules":[{"type":"maxWords","max":125},{"type":"plainText"}],"mistakes":[{"title":"Old mailbox","why":"The AI tells people to email legal@.","fix":"Say: \"Use the October update; the old mailbox is closed.\"","checks":["r2"]},{"title":"Bullet list","why":"The AI writes a list, not a script.","fix":"Say: \"Spoken sentences only, no bullets.\"","checks":["r2"]},{"title":"Missing key facts","why":"The AI skips the urgent date step.","fix":"Say: \"Cover the form, 2 business days, Urgent plus a date, and who not to message.\"","checks":["r1"]},{"title":"No fixed opener or closer","why":"The AI writes its own intro and outro.","fix":"Say: \"First sentence and last sentence exactly as given.\"","checks":["r0"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting. Ask for a total word limit and it often lands over it.","fix":"Cap each part instead, for example: \"each line under 15 words.\"","checks":["maxWords"]},{"title":"Markdown","why":"The AI bolds words or adds headings.","fix":"Say: \"Plain text, no bold, no headings.\"","checks":["plainText"]}],"promptHints":[{"label":"Fixed first sentence","patterns":["quick note on working with legal"]},{"label":"Fixed last sentence","patterns":["legal requests form"]},{"label":"Use the update","patterns":["update","current process","not the old"]},{"label":"Spoken style","patterns":["spoken","script","out loud"]},{"label":"Word cap","patterns":["under \\d+ words"]}],"hint":"Fix the opening and closing sentences and say which process to use.","mission":"Script a short talk on how to request legal help.","musts":["Fixed opener and closer","Use the current process","Spoken sentences only"],"rubricLabels":["The first sentence is exactly \"Quick note on working with Legal.\" and the last sentence is exactly \"That's the Legal Requests form.\"","Covers using the Legal Requests form, acknowledgment within 2 business days, ticking Urgent and entering a date, and not messaging individual lawyers","Does not mention the closed legal@ mailbox as a way to reach Legal, and is written as spoken sentences with no bullets or headings"]}