{"id":"life-off-airline-refund-letter","audience":"office","category":"everyday-life","track":"life","technique":"context","title":"Write a short refund request for a canceled flight","free":false,"task":"Your airline canceled your flight and offered only a voucher. Write a message to customer care under 110 words in plain text. The first sentence asks for a refund of the exact fare to your original card and gives the booking code. Include the cancellation date and the agent's case number, and say you decline the voucher. No threats or legal claims. End with \"Thank you, Priya Shah\". Write a prompt that gets you exactly that.","materialLabel":"Your booking and notes (attached to your prompt automatically)","material":"SKYLARK AIR (fictional) - BOOKING CONFIRMATION\nBooking code: QX7M2L | Passenger: Priya Shah\nFlight SK 418, Harbor City to Denton, Dec 2, 2026\nFare: $386.00 | Seat selection: $26.00 | Total paid: $412.00 (Visa ending 4471)\n\nCANCELLATION EMAIL (Nov 4): \"We're sorry, flight SK 418 on Dec 2 has been canceled due to a schedule change. We have issued a travel voucher for $412.00, valid 12 months.\"\n\nCALL NOTES\n- Nov 5, spoke with agent Luis. Case #SK-88310.\n- He said a refund \"should be possible\" and to put it in writing.\n\nOTHER\n- I already booked another airline, so I don't want a voucher.\n- Coworker says to mention a lawsuit so they take it seriously.\n- I want the full amount back, seat fee too.","rules":[{"type":"maxWords","max":110},{"type":"plainText"}],"mistakes":[{"title":"Burying the ask","why":"The AI opens with the story of the trip, so the refund request comes last.","fix":"Say: \"First sentence: ask for a $412.00 refund to my original card, booking QX7M2L.\"","checks":["r0"]},{"title":"Wrong amount","why":"The AI asks for the $386 fare and forgets the seat fee.","fix":"Add: \"The full $412.00, seat fee included.\"","checks":["r0"]},{"title":"Leaving out the call","why":"Without the case number, they start over.","fix":"Add: \"Include the Nov 5 call, case #SK-88310, and that I decline the voucher.\"","checks":["r1"]},{"title":"Picking up threats","why":"The AI follows your coworker and mentions a lawsuit.","fix":"Add: \"Polite, no threats. End with: Thank you, Priya Shah\".","checks":["r2","plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting. Ask for \"under 110 words\" and it often lands well over.","fix":"Cap each part: \"4 short sentences under 20 words each, then the sign-off.\"","checks":["maxWords"]}],"promptHints":[{"label":"Puts the ask first","patterns":["first sentence","open with","start with"]},{"label":"Names the exact amount","patterns":["\\$?412","full amount","seat fee"]},{"label":"Includes the case","patterns":["sk-?88310","case","luis"]},{"label":"Declines the voucher","patterns":["voucher","decline"]},{"label":"Sets a word limit","patterns":["\\d+\\s*words","word (limit|count)"]}],"hint":"Refund requests work when the ask and amount come first, with the reference numbers. Tell the AI all three, the tone and the sign-off.","rubricLabels":["The first sentence asks for a refund of $412.00 (the full total, including the seat fee) to the original Visa and gives booking code QX7M2L","Mentions the Nov 4 cancellation and case #SK-88310 from the Nov 5 call, and says she declines the voucher","Has no threats or legal claims (no lawsuit, regulator, chargeback) and ends with \"Thank you, Priya Shah\""]}