{"id":"life-off-dispute-letter-charge","audience":"office","category":"everyday-life","track":"life","technique":"context","title":"Write a refund request for a double charge","free":false,"task":"A furniture store charged your card twice for one delivery fee, and a phone call didn't fix it. Write a short letter to the store under 130 words in plain text. The first sentence asks for a refund of the exact duplicate amount and gives the order number. Include the date and reference number of your call. Don't threaten a lawsuit, chargeback or review. End with \"Thank you, Ana Ruiz\". Write a prompt that gets you exactly that.","materialLabel":"Your order and call notes (attached to your prompt automatically)","material":"ORDER: Linden Home Furnishings (fictional) | Order #LH-55902 | Placed 10/09/2026\nSofa, Harbor 3-seat, gray ........ $849.00\nDelivery fee ...................... $89.00\nIn-home assembly .................. $25.00\nOrder total ....................... $963.00\n\nMY CARD STATEMENT (Oct)\n10/09  LINDEN HOME FURNISHINGS ... $963.00\n10/16  LINDEN HOME DELIVERY ....... $89.00\n10/16  LINDEN HOME DELIVERY ....... $89.00   <- ??\n\nDelivery happened 10/16. Assembly was done and I'm happy with it.\n\nCALL NOTES\n- 10/20, spoke with Derek in customer care. Reference #CC-71344.\n- He agreed the second $89 looked like a mistake and said a refund would post in 5 to 7 business days.\n- As of 11/5, no refund on my card.\n\nOTHER\n- Wait, the delivery fee was in my order total already. So both 10/16 charges are extra?? Checked again: my 10/09 charge was $874, not $963. The receipt total includes delivery, but the card charge didn't. So ONE $89 on 10/16 is right, the second is the duplicate.\n- My sister says threaten to post a 1-star review, they'll fix it fast.\n- Store email: help@lindenhome.example","rules":[{"type":"maxWords","max":130},{"type":"plainText"}],"mistakes":[{"title":"Asking for the wrong amount","why":"The AI reads both $89 lines as wrong, or adds the assembly fee, and asks for too much.","fix":"Add: \"Only the second $89 delivery charge on 10/16 is a duplicate.\"","checks":["r0"]},{"title":"Burying the ask","why":"The AI opens with \"I hope this finds you well\" and a story, so the refund request lands at the end.","fix":"Say: \"First sentence: ask for the $89 refund and give the order number.\"","checks":["r0"]},{"title":"Leaving out the call","why":"Without the call details, the store starts over from zero.","fix":"Add: \"Include the 10/20 call with Derek, reference #CC-71344.\"","checks":["r1"]},{"title":"Picking up threats","why":"The AI follows your sister's idea or adds legal language, which can make the store less helpful.","fix":"Add: \"Polite and firm. No threats. End with: Thank you, Ana Ruiz\".","checks":["r2","plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting. Ask for \"under 130 words\" and it often lands well over.","fix":"Cap each part: \"4 short sentences under 20 words each, then the sign-off.\"","checks":["maxWords"]}],"promptHints":[{"label":"Names the exact amount","patterns":["\\$?89","duplicate","one charge","second charge"]},{"label":"Puts the ask first","patterns":["first sentence","open with","start with"]},{"label":"Includes the call details","patterns":["derek","cc-?71344","reference","call"]},{"label":"Rules out threats","patterns":["no threats?","don'?t threaten","polite"]},{"label":"Sets a word limit","patterns":["\\d+\\s*words","word (limit|count)"]}],"hint":"Refund letters work when the ask is first and the facts are exact. Tell the AI the right amount, what goes first, the call details, and the tone.","rubricLabels":["The first sentence asks for a refund of $89 (one duplicate charge only, not $178 or $114) and gives order #LH-55902","Mentions the 10/20 call with Derek and reference #CC-71344, and that the refund hasn't arrived as of 11/5","Doesn't threaten a lawsuit, chargeback, bank dispute or bad review, and ends with \"Thank you, Ana Ruiz\""]}