{"id":"mgr-x-award-nomination","audience":"managers","category":"writing-emails","track":"writing","technique":"grounding","title":"Nominate a teammate for an award with matching evidence","free":false,"task":"You're nominating Hana for the quarterly Customer Hero award. Write one opening sentence naming her and her role, then exactly 3 numbered pieces of evidence, each matched to one of the award's criteria and including a number, plain text, under 90 words. Use only work from this quarter (Q2), and leave out praise without evidence.","materialLabel":"Award criteria and your notes (attached to your prompt automatically)","material":"Customer Hero award - Q2 nominations (due Jul 3)\nCriteria (judges score each):\n1. Solved a customer problem others couldn't.\n2. Improved something for many customers.\n3. Helped teammates serve customers better.\n\nMy notes on Hana Ito (Senior Support Specialist):\n- Apr 2026: Fixed a billing sync issue for Reyes Floral that 3 agents had escalated without luck. Customer renewed for 2 years.\n- May 2026: Rewrote the 12 most-viewed help articles; \"not helpful\" votes dropped from 38% to 19%.\n- June 2026: Built a refund-decision checklist; new agents' refund errors fell from 9 to 2 per month.\n- Feb 2026 (Q1): Ran the holiday coverage plan. Great, but Q1.\n- \"She's the heart of the team, everyone loves her.\" (nice, but judges want evidence)\n\nJudges' note: nominations over 100 words get cut off in the review tool.","rules":[{"type":"numberedItems","count":3},{"type":"maxWords","max":90},{"type":"plainText"}],"mistakes":[{"title":"Asking for 'a nomination'","why":"The AI writes a glowing essay that gets cut off in the tool.","fix":"Be exact: \"One opening sentence, then exactly 3 numbered pieces of evidence. Plain text.\"","checks":["numberedItems","plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting. Ask for a total word limit and it often lands over it.","fix":"Cap each part instead: \"each line under 22 words.\"","checks":["maxWords"]},{"title":"Not matching the criteria","why":"The AI lists accomplishments without tying each to what judges score.","fix":"Add: \"Match each item to a criterion, in order, with a number.\"","checks":["r0"]},{"title":"Going outside the quarter","why":"The Q1 project is strong, so the AI includes it.","fix":"Add: \"Q2 work only. Skip February.\"","checks":["r1"]},{"title":"Fluffy praise","why":"AI loves 'heart of the team' lines.","fix":"Add: \"No praise without evidence.\"","checks":["r2"]}],"promptHints":[{"label":"Matches the criteria","patterns":["criteri","match","each (item|piece)"]},{"label":"Limits to the quarter","patterns":["q2","this quarter","february","q1"]},{"label":"Asks for numbers","patterns":["number","evidence","metric"]},{"label":"Bans fluff","patterns":["fluff","no praise","without evidence","heart of"]},{"label":"Sets a word limit","patterns":["\\d+\\s*words","word (limit|count)"]}],"hint":"Award judges score evidence against criteria. Tell the AI to match one piece of evidence to each criterion, stay inside the quarter, and drop the fluff.","rubricLabels":["The 3 pieces of evidence are matched to the criteria in order: Reyes Floral billing fix after 3 agents couldn't (solved what others couldn't), 12 help articles with 'not helpful' votes down from 38% to 19% (many customers), refund checklist with new-agent errors down from 9 to 2 per month (helped teammates)","Uses only Q2 work: the February holiday coverage plan does not appear","Includes no evidence-free praise ('heart of the team', 'everyone loves her'), and the opening sentence names Hana Ito as Senior Support Specialist"]}