{"id":"mkt-x-five-star-review-thanks","track":"marketing","audience":"small-business","category":"customer-replies","technique":"context","title":"Thank three five-star reviewers with a detail from each","free":false,"task":"You own Hollow Oak Bike Repair and want to reply to 3 new 5-star reviews. Write exactly 3 numbered replies, one per review in order, each under 25 words, each thanking the reviewer by first name and mentioning one specific detail from their review. No discounts or offers, no \"we appreciate your business\", and only the plain-text list.","materialLabel":"New reviews (attached to your prompt automatically)","material":"NEW 5-STAR REVIEWS - Hollow Oak Bike Repair\n\nReview A - Priya S.:\n\"Brought in my grandmother's old Schwinn and they got it riding like new. They even found the original chrome bell in a parts bin. Took a week but worth it.\"\n\nReview B - Marcus D.:\n\"Flat tire 20 minutes before my commute. Walked in, walked out in 15 minutes. Lifesavers.\"\n\nReview C - Jen L.:\n\"Cass explained exactly what was wrong with my gears and didn't upsell me on a new bike like the last shop did.\"\n\nOwner notes (Sol):\n- Mention our mechanic Cass by name only if the reviewer did.\n- We don't offer discounts in public replies (other customers ask for the same).\n- I hate \"We appreciate your business!\" - sounds like a robot.\n- Sign off is optional.","rules":[{"type":"numberedItems","count":3},{"type":"plainText"}],"mistakes":[{"title":"Generic thank-yous","why":"The AI writes three nearly identical replies that could fit any review.","fix":"Add: \"Mention one specific detail from each review.\"","checks":["r1"]},{"title":"Offering perks","why":"To reward loyalty, the AI adds \"10% off your next tune-up\".","fix":"Add: \"No discounts or offers.\"","checks":["r2"]},{"title":"Robotic phrases","why":"\"We appreciate your business!\" is the AI's default sign-off.","fix":"Add: \"Never say we appreciate your business.\"","checks":["r2"]},{"title":"No length or names","why":"Replies run long and skip the reviewer's name.","fix":"Add: \"Each under 20 words, thanking them by first name.\"","checks":["r0"]},{"title":"Getting labeled sections","why":"The AI bolds each review's name as a heading.","fix":"Add: \"Exactly 3 numbered lines, plain text.\"","checks":["numberedItems","plainText"]}],"promptHints":[{"label":"Says how many","patterns":["\\b(3|three)\\b.{0,20}(replies|responses)","one (per|for each)"]},{"label":"Asks for a specific detail","patterns":["specific","detail","mention"]},{"label":"Uses first names","patterns":["first name","by name"]},{"label":"Rules out discounts and stock phrases","patterns":["discount","offer","appreciate your business"]},{"label":"Asks for only the list","patterns":["only the (numbered )?list","no (intro|notes|explanation)","nothing else","plain text"]}],"hint":"Thank-you replies feel real when they mention something only that customer said. Ask for that, by name, and say what to leave out.","rubricLabels":["Each reply thanks the right reviewer by first name (Priya, Marcus, Jen) in review order and is under 25 words","Each reply mentions a specific detail from that review (the grandmother's Schwinn or chrome bell; the 15-minute flat fix before his commute; Cass explaining the gears or no upsell)","No reply offers a discount or deal or says 'we appreciate your business', and the reply is only the numbered list"]}