{"id":"mkt-x-persona-day-timeline","track":"marketing","audience":"product-managers","category":"data","technique":"grounding","title":"Turn shadowing notes into a persona's day timeline","free":false,"task":"You're a PM at Routewise, building a \"day in the life\" for your dispatcher persona from shadowing notes. Write exactly 4 numbered lines in the shape Time - what she does - tool she uses, for the 4 moments marked as key, under 16 words each. Use only tools she actually used (no tools you'd guess), and reply with only the plain-text list.","materialLabel":"Shadowing notes (attached to your prompt automatically)","material":"ROUTEWISE - shadowing notes, dispatcher at Harbor Plumbing (Lena, 6 years in the job)\n\n6:30am - Checks overnight voicemails for emergency calls. Tool: desk phone voicemail. [KEY]\n7:00am - Builds the day's route for 9 techs on a whiteboard, then types it into a shared spreadsheet. Tool: whiteboard + spreadsheet. [KEY]\n9:15am - Coffee, chats with office manager. (not key)\n10:40am - Customer calls to reschedule; she moves 3 jobs around by calling techs one by one. Tool: cell phone. [KEY]\n1:00pm - Lunch at desk. (not key)\n3:30pm - Collects paper job tickets from techs, enters them for billing. Tool: paper tickets + billing software. [KEY]\n\nThings she did NOT use: no dispatch app, no GPS tracking, no texting tool. \"We tried an app in 2021, nobody used it.\"\n\nOur team's guesses (don't put these in the persona): she probably uses Google Maps a lot; maybe Slack.","rules":[{"type":"numberedItems","count":4},{"type":"plainText"}],"mistakes":[{"title":"Including every moment","why":"The AI lists coffee and lunch too.","fix":"Add: \"Only the 4 moments marked KEY.\"","checks":["r0"]},{"title":"Guessing tools","why":"The AI adds Google Maps and Slack because dispatchers often use them.","fix":"Add: \"Only tools she actually used. No guesses.\"","checks":["r2"]},{"title":"Dropping the tool","why":"The AI describes tasks without what she used.","fix":"Show it: \"7:00am - builds routes - whiteboard and spreadsheet.\"","checks":["r1"]},{"title":"Getting a persona doc","why":"The AI writes a long persona with bold headings.","fix":"Add: \"Exactly 4 numbered lines, plain text.\"","checks":["numberedItems","plainText"]}],"promptHints":[{"label":"Limits to key moments","patterns":["key","marked","only (the )?4"]},{"label":"Sets the line shape","patterns":["time\\s*-","tool"]},{"label":"Rules out guessed tools","patterns":["guess","google maps","slack","only tools"]},{"label":"Says how many","patterns":["\\b(4|four)\\b.{0,20}(lines|moments)","exactly \\d+"]},{"label":"Asks for only the list","patterns":["only the (numbered )?list","no (intro|notes|explanation)","nothing else","plain text"]}],"hint":"Personas get filled with what we assume. Tell the AI which moments count and to use only the tools she really used.","rubricLabels":["Has the 4 key moments in time order (6:30am, 7:00am, 10:40am, 3:30pm), each in the shape Time - what she does - tool, under 16 words","Each tool matches the notes (desk phone voicemail; whiteboard and spreadsheet; cell phone; paper tickets and billing software)","Mentions no tools she didn't use or that the team guessed (dispatch app, GPS, texting tool, Google Maps, Slack), includes no non-key moments, and the reply is only the numbered list"]}