{"id":"mkt-x-ticket-segments-with-math","track":"marketing","audience":"product-managers","category":"data","technique":"format","title":"Size support ticket segments after removing spam","free":false,"task":"You're a PM at Nestwise, a smart thermostat company, sizing customer segments from last month's support tickets for a persona workshop. Write exactly 3 numbered lines in the shape Segment - N of total tickets (X%) - top need, after removing spam, under 18 words each. Show the percentage math on the corrected total, and reply with only the plain-text list.","materialLabel":"Ticket export (attached to your prompt automatically)","material":"NESTWISE - October support tickets by customer tag\n\nTotal tickets: 500\n\nBy tag:\n- Homeowner, first smart thermostat: 200 tickets. Top need: help with wiring during install.\n- Landlord / property manager: 100 tickets. Top need: managing many thermostats from one account.\n- HVAC installer (pro): 100 tickets. Top need: bulk activation codes.\n- Untagged: 100 tickets\n\nOps note (Nov 3): all 100 untagged tickets were spam from a bot attack on our contact form. Remove them before any analysis. Real total is 400.\n\nWorkshop note: the persona team wants share of real tickets, rounded to whole percents, with the math visible (e.g., 200 / 400 = 50%).","rules":[{"type":"numberedItems","count":3},{"type":"plainText"}],"mistakes":[{"title":"Missing the spam note","why":"The AI divides by 500, so every percentage is wrong.","fix":"Add: \"Remove the 100 spam tickets first. Total is 400.\"","checks":["r0","r2"]},{"title":"Not showing the math","why":"The AI gives percentages without the division, so errors hide.","fix":"Add: \"Show it like 200 / 400 = 50%.\"","checks":["r0"]},{"title":"Dropping the need","why":"The AI gives counts but not what each segment needs.","fix":"Add: \"End each line with the segment's top need.\"","checks":["r1"]},{"title":"Getting a table","why":"The AI builds a markdown table with bold headers.","fix":"Add: \"Exactly 3 numbered lines, plain text.\"","checks":["numberedItems","plainText"]}],"promptHints":[{"label":"Removes the spam","patterns":["spam","untagged","400"]},{"label":"Shows the math","patterns":["show (the )?math","/ 400","divid"]},{"label":"Includes the top need","patterns":["top need","need"]},{"label":"Sets the line shape","patterns":["segment\\s*-","% ?\\)","n of"]},{"label":"Asks for only the list","patterns":["only the (numbered )?list","no (intro|notes|explanation)","nothing else","plain text"]}],"hint":"One ops note changes every number here. Point the AI to it and ask it to show each percentage's math.","rubricLabels":["Uses the corrected total of 400: first-time homeowners 200 / 400 = 50%, landlords 100 / 400 = 25%, HVAC installers 100 / 400 = 25%","Each line names the segment's top need from the notes (wiring help during install; managing many thermostats from one account; bulk activation codes)","Doesn't include untagged or spam tickets as a segment, each line follows Segment - N of total (X%) - top need, and the reply is only the numbered list"]}