{"id":"mkt2-customer-story-approved-quotes-only","audience":"marketing","category":"writing-emails","track":"marketing","technique":"grounding","level":"advanced","title":"Draft a customer story using only the quotes the customer approved","free":false,"task":"Draft a short customer story about Orchard Bikes using Halcyon Scheduler. Write a prompt for plain text, under 140 words, with exactly 2 direct quotes copied word for word from the approved list, each followed by the speaker's name and title. Use only results marked approved, and don't paraphrase anything inside quotation marks. First line is the headline, which must not contain a quote.","materialLabel":"Interview transcript and approvals (attached to your prompt automatically)","material":"CUSTOMER STORY - Orchard Bikes x Halcyon Scheduler\n\nApproved by customer (email from Hana Ortiz, Oct 30):\nQuote A (Hana Ortiz, Operations Manager): \"We cut the time we spend on weekly shift schedules from six hours to two.\"\nQuote B (Dev Mehta, Store Lead): \"New hires pick up the app in a day, so training is no longer a scramble.\"\nApproved results: scheduling time down from 6 hours to 2 hours per week; 3 stores now on one schedule.\n\nNOT approved (customer asked us to remove or hold):\nQuote C (Hana Ortiz): \"It basically paid for itself in a month.\" - customer is unsure of the number, hold.\nQuote D (Dev Mehta): \"Honestly, our old tool was a disaster.\" - removed, names a competitor.\nUnapproved claim in the draft: \"overtime costs fell 30%\" - not verified.\n\nBackground: Orchard Bikes has 3 stores in the Riverbend area and 42 staff. They signed in March.","rules":[{"type":"plainText"},{"type":"maxWords","max":140}],"mistakes":[{"title":"Adding the tempting quote","why":"The AI loves 'paid for itself in a month' and the 30% figure.","fix":"Say: \"Use only items marked approved; leave out held, removed and unverified items.\"","checks":["r1"]},{"title":"Polishing the quotes","why":"The AI tidies quotes, which changes what the customer approved.","fix":"Add: \"Copy quotes word for word; never paraphrase inside quotation marks.\"","checks":["r0"]},{"title":"Skipping attribution and results","why":"The story reads like marketing copy with no sources.","fix":"Ask for the name and title after each quote and the approved results.","checks":["r2"]},{"title":"Letting markdown through","why":"AI adds bold text and headings by default.","fix":"Add: \"Plain text only, no bold, no headings.\"","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and often runs past a word limit.","fix":"Cap each part (for example \"each line under 15 words\") so the total lands well under the limit.","checks":["maxWords"]}],"promptHints":[{"label":"Limits quotes to the approved list","patterns":["approved","word for word","verbatim"]},{"label":"Sets the quote count","patterns":["2 (direct )?quotes","two (direct )?quotes","exactly 2"]},{"label":"Bans unapproved material","patterns":["not approved","leave out","hold","removed","unverified"]},{"label":"Asks for name and title","patterns":["name and title","title"]},{"label":"Sets the length and plain text","patterns":["140 words","plain text"]}],"hint":"A customer story is only as honest as its approvals. Tell the AI to copy approved quotes exactly and to leave out anything held, removed or unverified.","mission":"Tell the Orchard Bikes story using only approved quotes.","musts":["Exactly 2 exact quotes","Approved results only","Headline has no quote"],"rubricLabels":["Contains exactly 2 direct quotes, both word for word from Quote A and Quote B, each followed by the speaker's name and title","Does not include Quote C or Quote D, and does not state the 30% overtime figure or that it paid for itself in a month","Includes the approved results (6 hours to 2 hours per week, 3 stores on one schedule), starts with a headline line that has no quotation marks, and has no other invented numbers"]}