{"id":"mkt2-quote-permission-email-to-customer","audience":"marketing","category":"customer-replies","track":"marketing","technique":"context","level":"intermediate","title":"Ask a customer to approve a quote taken from their own email","free":false,"task":"A customer, Jonah, wrote a happy email and you'd like to use one sentence in a case study. Write a prompt for a permission-request email: subject on a line starting \"Subject:\", the exact sentence about the Monday planning meeting copied word for word inside quotation marks, where it would appear (the case study page and one LinkedIn post), and a clear line saying he can edit it or say no. End the body with the exact line \"Reply YES to approve, or send me edits.\" before the signature \"Priya\". Under 110 words, no gifts or discounts, plain text.","materialLabel":"Jonah's email and plan (attached to your prompt automatically)","material":"EMAIL FROM JONAH KESSLER, Head of Ops at Tern Logistics, Nov 4:\n\n\"Hi Priya, thanks for the quick setup call. Honestly the first week was bumpy because our CSV import failed twice, but your team fixed it within a day. Since switching to Cadence, our Monday planning meeting went from an hour to twenty minutes. I'd recommend it to other ops teams. One more thing: can you look at the report that shows the wrong dates?\"\n\nPLAN: We'd like to use the Monday planning sentence in (1) a case study page on our site and (2) one LinkedIn post from our company page. We have not asked Jonah yet. Nothing should run before he agrees in writing.\nWe may offer a $50 gift card as a thank you (not approved; do not mention).\nOther sentences in his email, including the bumpy first week, are NOT part of the request.\nSender: Priya Nair, customer marketing.","rules":[{"type":"plainText"},{"type":"maxWords","max":110}],"mistakes":[{"title":"Paraphrasing his sentence","why":"The AI polishes the quote, which is no longer what he wrote.","fix":"Add: \"Copy the sentence word for word inside quotation marks.\"","checks":["r0"]},{"title":"Offering a thank-you gift","why":"The notes mention a gift card and the AI offers it.","fix":"Say: \"No gifts or discounts.\"","checks":["r2"]},{"title":"Assuming consent","why":"The AI writes as if it's agreed.","fix":"Say: \"Ask first; he can edit or say no; nothing runs before he agrees.\"","checks":["r1"]},{"title":"Letting markdown through","why":"AI adds bold text and headings by default.","fix":"Add: \"Plain text only, no bold, no headings.\"","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and often runs past a word limit.","fix":"Cap each part (for example \"each line under 15 words\") so the total lands well under the limit.","checks":["maxWords"]}],"promptHints":[{"label":"Names the uses","patterns":["case study","linkedin"]},{"label":"Requires the exact quote","patterns":["word for word","exact","verbatim"]},{"label":"Offers edit or decline","patterns":["edit","say no","decline"]},{"label":"Bans gifts","patterns":["gift","discount","incentive"]},{"label":"Caps length","patterns":["90 words","subject:"]}],"hint":"A quote request must use his exact words, say where they'll run and make saying no easy. Name the sentence, the two uses and the no-gift rule.","mission":"Get Jonah's permission to quote his email in a case study.","musts":["Exact sentence in quotes","Say where it appears","He can edit or decline"],"rubricLabels":["The email contains the exact sentence \"Since switching to Cadence, our Monday planning meeting went from an hour to twenty minutes.\" inside quotation marks, unchanged","It says the quote would appear on the case study page and in one LinkedIn post, says nothing runs until he agrees, and ends with the exact line Reply YES to approve, or send me edits. before the signature Priya","It does not mention a gift card or discount, does not quote other sentences from his email, and does not say the quote is already approved or live"]}