{"id":"mkt2-webinar-objections-qa-host","audience":"marketing","category":"customer-replies","track":"marketing","technique":"grounding","level":"intermediate","title":"Pre-write four honest answers to webinar objections for the host","free":false,"task":"Before the Ledgerline webinar, you're prepping the host with answers to four objections from registrants. Write a prompt for four \"Q:\" and \"A:\" pairs in the order listed, each answer under 25 words, plain text. Use only the product facts, and where a fact isn't available, the answer is \"I'll follow up after the session.\"","materialLabel":"Product facts and objections (attached to your prompt automatically)","material":"LEDGERLINE - facts for host prep\n\nSetup: most teams are running in about 2 days; importing from a spreadsheet takes under an hour. (Internal onboarding data.)\nPrice: Team plan $30 per user per month; minimum 3 users.\nSecurity: data encrypted in transit and at rest. SOC 2 audit is in progress, not completed. No completion date set.\nSupport: email and chat on weekdays, 9 a.m. to 6 p.m. Central.\nIntegrations: connects to 12 accounting tools; no direct payroll integration yet.\nContract: monthly, cancel any time.\n\nOBJECTIONS FROM REGISTRANTS (answer in this order)\n1. \"We can't spend weeks on setup.\"\n2. \"Are you SOC 2 certified?\"\n3. \"Does it connect to our payroll system?\"\n4. \"Is there a long contract?\"\n\nRumor from a sales rep: \"SOC 2 will be done by January.\" Not confirmed by the security team.","rules":[{"type":"plainText"},{"type":"maxWords","max":140}],"mistakes":[{"title":"Promising SOC 2 by January","why":"The AI uses the unconfirmed rumor.","fix":"Say: \"Don't give a SOC 2 date; the audit is in progress only.\"","checks":["r1","r2"]},{"title":"Inventing a payroll answer","why":"The AI claims an integration to satisfy the objection.","fix":"Say: \"If a fact isn't available, answer: I'll follow up after the session.\"","checks":["r2"]},{"title":"Out-of-order answers","why":"The AI regroups the objections.","fix":"Say: \"Keep the order listed.\"","checks":["r0"]},{"title":"Letting markdown through","why":"AI adds bold text and headings by default.","fix":"Add: \"Plain text only, no bold, no headings.\"","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and often runs past a word limit.","fix":"Cap each part (for example \"each line under 15 words\") so the total lands well under the limit.","checks":["maxWords"]}],"promptHints":[{"label":"Sets the Q/A format","patterns":["q:","a:"]},{"label":"Keeps the order","patterns":["order","in this order"]},{"label":"Gives the fallback line","patterns":["follow up after the session"]},{"label":"Restricts to facts","patterns":["only .*facts","only (what|the)","product facts"]},{"label":"Caps answers","patterns":["under 25 words","25 words"]}],"hint":"Objection answers should be honest about gaps. Give the Q/A format, the fallback line and a ban on dates that aren't confirmed.","mission":"Prepare the Ledgerline host for four tough registrant objections.","musts":["Product facts only","Else I'll follow up","Answers under 25 words"],"rubricLabels":["The output has four Q:/A: pairs in the order listed, each answer under 25 words","The setup answer says about 2 days, the contract answer says monthly and cancel any time, and the SOC 2 answer says the audit is in progress and not completed","The payroll answer is exactly I'll follow up after the session. (or says it has no direct payroll integration yet), and no answer gives a SOC 2 date"]}