{"id":"off-expense-policy-text","audience":"office","category":"explaining","technique":"audience","title":"Explain a new expense policy to a coworker by text","free":false,"task":"Luis is a field technician who reads texts on his phone between jobs and hates corporate jargon. Explain the new expense policy to him in at most 4 sentences of plain text. Start with the change that matters most to him, the new deadline for submitting expenses, talk to him directly as \"you\", use none of the memo's jargon, and skip the parts that don't apply to field staff.","materialLabel":"Finance memo (attached to your prompt automatically)","material":"MEMO - Revised Employee Expense Reimbursement Policy (FIN-204, rev. 3)\nFrom: Finance Operations\nTo: All staff\n\n1. Scope. This policy governs reimbursement of reasonable, substantiated business expenses incurred by employees in the course of their duties.\n\n2. Submission timeline. Claims must be submitted within 60 calendar days of the expense date.\nUPDATE (Nov 4): Finance has shortened this. Starting Dec 1, claims must be submitted within 30 calendar days of the expense date. Claims submitted after 30 days will not be paid.\n\n3. Substantiation. An itemized receipt is required for every expense. Effective Dec 1, receipts must be submitted as photos via the ExpenseSnap mobile app. Paper receipts will no longer be accepted at the front desk.\n\n4. Mileage. Personal vehicle use is reimbursed at the current per-mile rate. Log start and end addresses for each trip in ExpenseSnap.\n\n5. International travel and executive per diem. Directors and above traveling internationally receive a daily per diem in lieu of itemized meal claims, subject to GL code 6120 and cost center approval.\n\n6. Approvals. Claims over $500 require secondary approval from the department cost center owner.\n\nQuestions: contact Finance Operations.","rules":[{"type":"maxSentences","max":4},{"type":"plainText"}],"mistakes":[{"title":"Asking to \"explain this\"","why":"The AI walks through every section in order, with headings, which is far too long for a text.","fix":"Be exact: \"At most 4 sentences, plain text for a phone.\"","checks":["maxSentences","plainText"]},{"title":"Burying the big change","why":"The AI follows the memo's order, so the new deadline lands in the middle.","fix":"Add: \"Start with the new 30-day deadline.\"","checks":["r0"]},{"title":"Not saying who's reading","why":"Without a reader in mind, the AI keeps the memo's corporate words.","fix":"Add: \"He's a field technician who hates jargon. Talk to him as 'you' in everyday words.\"","checks":["r1"]},{"title":"Including everything","why":"The AI treats every section as equally important, even rules for directors traveling abroad.","fix":"Add: \"Skip anything that doesn't apply to field staff.\"","checks":["r2"]}],"promptHints":[{"label":"Says who it's for","patterns":["luis","technician","field","coworker"]},{"label":"Limits the length","patterns":["\\b(4|four)\\b.{0,15}sentence","sentences?"]},{"label":"Puts the deadline first","patterns":["deadline","30.?days","start with|lead with|first"]},{"label":"Bans jargon","patterns":["jargon","plain (english|words|language)","everyday|simple words"]},{"label":"Asks for plain text","patterns":["plain text","no bold","no markdown","no formatting","text message|sms"]}],"hint":"The AI doesn't know who Luis is or what he cares about. Tell it who's reading, what to say first, how short to keep it and what to leave out.","rubricLabels":["The first sentence gives the new deadline: expenses must be submitted within 30 days (starting Dec 1), not 60","Talks to Luis directly as 'you' and uses none of the memo's jargon (no terms like 'substantiation', 'per diem', 'GL code', 'cost center' or 'in lieu of')","Leaves out the international travel and executive per diem section, and adds nothing that isn't in the memo"]}