{"id":"ops-appointment-change-confirmation-lines","audience":"operations","category":"operations-work","track":"operations","technique":"format","level":"beginner","title":"Confirm a changed dock appointment in six exact lines","free":false,"task":"A carrier changed its dock appointment by email. Write a prompt for plain text where the first line is exactly \"APPOINTMENT UPDATE - Delmar Freight\", followed by exactly five lines starting \"When:\", \"Door:\", \"Bring:\", \"Trailer:\" and \"Changed from:\". Use the newest email only. Under 60 words.","materialLabel":"Your material (attached to your prompt automatically)","material":"EMAIL 1 (Mon 8:10 a.m., from Delmar Freight dispatch)\nConfirming Tuesday 9:00 a.m., door 4, trailer 53 ft, PO 7741. Driver should bring the BOL.\n\nEMAIL 2 (Mon 2:45 p.m., from Delmar Freight dispatch)\nUpdate: the truck is delayed by a repair. New appointment is Wednesday 10:30 a.m. Door 4 is now taken by another carrier, so you'll be at door 6. Same trailer, 53 ft. Please make sure the driver has the BOL and the PO number (7741) on paper, since the dock office will not accept photos on a phone.\n\nDOCK OFFICE NOTE: Doors are assigned by the yard clerk. Delmar has delivered here before and knows the way. The appointment desk phone is 555-0166 if the driver is delayed.","rules":[{"type":"plainText"},{"type":"maxWords","max":60}],"promptHints":[{"label":"Gives the exact first line","patterns":["appointment update - delmar freight"]},{"label":"Quotes the five labels","patterns":["when:","door:","bring:","trailer:","changed from:"]},{"label":"Says which email wins","patterns":["newest","latest","email 2"]},{"label":"Includes the paper rule","patterns":["on paper","not photos","po number"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]}],"mistakes":[{"title":"Using the first email","why":"The AI confirms Tuesday 9:00 and door 4.","fix":"Say: \"Use the newest email for the first four lines.\"","checks":["r1"]},{"title":"Missing the paper rule","why":"The AI says 'bring the BOL' only.","fix":"Say: \"Bring: BOL and PO number 7741, on paper, not photos.\"","checks":["r2"]},{"title":"Wrong structure","why":"The AI writes an email reply.","fix":"Give the exact first line and the five labels.","checks":["r0"]},{"title":"Getting markdown back","why":"AI adds bold, headings and bullets by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long, so a vague \"keep it short\" lands over the limit.","fix":"Cap each part instead of the total, for example \"each line under 15 words\".","checks":["maxWords"]}],"hint":"Give the exact first line, the five labels and say which email wins.","mission":"Confirm Delmar Freight's changed dock appointment.","musts":["Newest email only","Exact header line","Five labeled lines"],"rubricLabels":["The first line is exactly \"APPOINTMENT UPDATE - Delmar Freight\" followed by exactly five lines starting When:, Door:, Bring:, Trailer: and Changed from: in that order","When is Wednesday 10:30 a.m., Door is door 6, Trailer is 53 ft, and none of these use the Tuesday 9:00 a.m. or door 4 values from the first email","Bring says the BOL and the PO number 7741 on paper (not photos), and Changed from says Tuesday 9:00 a.m., door 4"]}