{"id":"ops-carrier-damage-claim-email-math","audience":"operations","category":"operations-work","track":"operations","technique":"constraints","level":"intermediate","title":"Write a freight damage claim email with the amount shown as math","free":false,"task":"Write a prompt for an email to the carrier's claims desk, addressed to Dina Weiss. The first line is exactly \"Subject: Damage claim - Pro CF-77310\". It gives the shipment numbers, states the damage as noted on the delivery receipt, shows the claim amount as math, and lists the attachments. Do not say who was at fault and do not threaten action. Plain text, under 130 words.","materialLabel":"Your material (attached to your prompt automatically)","material":"SHIPMENT DAMAGE FILE\n\nCarrier: Calder Freight. Claims desk: claims@calder-freight.test, Attn: Dina Weiss.\nBOL: 55-2210. Pro number: CF-77310. Delivered Tue Mar 11 to our Reno dock.\nDelivery receipt, signed by our receiver with this note: \"36 cartons crushed, 12 cartons wet.\"\nDamaged goods (our cost):\n- Item B-1042 (5mm bolts), 36 cartons crushed, $14.50 per carton\n- Item C-2210 (gaskets), 12 cartons wet, $31.00 per carton\nFreight charges are not part of the claim.\nAttachments available: 6 photos, copy of the BOL, signed delivery receipt, supplier invoice.\n\nReceiver's side comment: \"the driver stacked it badly, that's on him.\" The claim amount is our cost only; the carrier decides the outcome.\nSender name: Operations - Reno dock.","rules":[{"type":"plainText"},{"type":"maxWords","max":130}],"promptHints":[{"label":"Asks for a subject","patterns":["subject"]},{"label":"Gives the identifiers","patterns":["55-2210","cf-77310","bol","pro"]},{"label":"Shows the claim math","patterns":["show the (claim )?math","14\\.50","894"]},{"label":"Bans blame and threats","patterns":["do not say","no threats","fault"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]}],"mistakes":[{"title":"Blaming the driver","why":"The AI repeats the receiver's comment about stacking.","fix":"Say: \"Do not say who was at fault.\"","checks":["r2"]},{"title":"Claim with no math","why":"The AI gives a total with no line items.","fix":"Say: \"Show the claim math with each line.\"","checks":["r1"]},{"title":"Missing identifiers","why":"The AI leaves out the BOL or pro number.","fix":"Say: \"Give BOL 55-2210 and pro CF-77310 and the delivery date.\"","checks":["r0"]},{"title":"Getting markdown back","why":"AI adds bold, headings and bullets by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long, so a vague \"keep it short\" lands over the limit.","fix":"Cap each part instead of the total, for example \"each line under 15 words\".","checks":["maxWords"]}],"hint":"Start with a subject, give identifiers, show the claim math and list attachments, and say what to keep out.","mission":"File a freight damage claim with Dina Weiss.","musts":["Exact subject line","Claim amount as math","No fault or threats"],"rubricLabels":["The first line is exactly \"Subject: Damage claim - Pro CF-77310\", the email is addressed to Dina Weiss, and gives BOL 55-2210, pro number CF-77310 and the Mar 11 delivery","It states the receipt note (36 cartons crushed, 12 cartons wet) and shows the math 36 x 14.50 = 522.00 plus 12 x 31.00 = 372.00 for a total of 894.00","It lists the attachments (6 photos, BOL, signed delivery receipt, invoice) and does not blame the driver or threaten any action"]}