{"id":"ops-label-printer-if-then-card","audience":"operations","category":"operations-work","track":"operations","technique":"format","level":"beginner","title":"Turn printer troubleshooting notes into a four-line if-then card","free":false,"task":"Write a prompt for a desk card with exactly four lines, each in the form \"If [symptom], then [action].\" Cover blank labels, ribbon out, labels skipping, and the solid red light. Use only fixes in the notes and leave out anything about Wi-Fi or cleaning. Plain text, under 80 words.","materialLabel":"Your material (attached to your prompt automatically)","material":"THERMAL LABEL PRINTER - quick fixes (from Priya, shipping lead)\n\nBlank labels coming out: almost always the roll is loaded upside down. Flip the roll so the shiny side faces up.\n\nScreen says RIBBON OUT: swap in a new ribbon from cabinet 2. Use the one with the blue core, the black-core ribbon is for the other printers and will smear.\n\nLabels skipping or printing off-center: run the calibration. Hold Pause and Feed together for 2 seconds until it feeds a few labels.\n\nSolid red light: STOP. Do not open the print head. Call IT at ext 330. It's a hardware fault.\n\nOther things people ask: if the printer drops off Wi-Fi, IT handles it and we don't touch the router. Don't use compressed air to clean the print head, use the swab pen on Fridays only.\n\nPlease keep this short enough to tape on the printer.","rules":[{"type":"plainText"},{"type":"maxWords","max":80}],"promptHints":[{"label":"Shows the if-then format","patterns":["if .*then","if \\[","then"]},{"label":"Names the four problems","patterns":["blank","ribbon","skipping","red light"]},{"label":"Keeps the details","patterns":["blue","cabinet 2","pause and feed","ext 330"]},{"label":"Says what to leave out","patterns":["leave out","wi-fi","only the fixes"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]}],"mistakes":[{"title":"Adding outside advice","why":"The AI includes Wi-Fi tips or compressed air.","fix":"Say: \"Use only the fixes in the notes; leave out Wi-Fi and cleaning.\"","checks":["r2"]},{"title":"Dropping details","why":"The AI says 'use the right ribbon' without the blue core.","fix":"Say: \"Include the ribbon color and cabinet, and the 2-second hold.\"","checks":["r1"]},{"title":"Not if-then lines","why":"The AI writes bullets or a table.","fix":"Say: \"Exactly four lines, each 'If ..., then ...'\".","checks":["r0"]},{"title":"Getting markdown back","why":"AI adds bold, headings and bullets by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long, so a vague \"keep it short\" lands over the limit.","fix":"Cap each part instead of the total, for example \"each line under 15 words\".","checks":["maxWords"]}],"hint":"Show the if-then format, name the four problems and say what to leave out.","mission":"Help staff fix label printer problems at the desk.","musts":["Exactly 4 lines","If symptom, then action","Notes fixes only"],"rubricLabels":["There are exactly four lines and each has the form \"If ..., then ...\" ","The blank-labels line says to flip the roll so the shiny side faces up, the ribbon line says to use the blue-core ribbon from cabinet 2, and the skipping line says to hold Pause and Feed for 2 seconds","The red light line says to stop, not open the print head and call IT at ext 330, and no line mentions Wi-Fi, compressed air or the Friday swab"]}