{"id":"ops-order-delay-update-for-sales-rep","audience":"operations","category":"operations-work","track":"operations","technique":"audience","level":"beginner","title":"Tell a sales rep what is confirmed and what is only an estimate","free":false,"task":"Marisol in sales needs to update an upset customer about a delayed order. Write a prompt for plain text with exactly three lines starting \"Confirmed:\", \"Not confirmed:\" and \"Safe to tell the customer:\". Only things ops has confirmed go on the first line. The last line gives a range and says it is an estimate. Do not give a single promised date. Under 90 words.","materialLabel":"Your material (attached to your prompt automatically)","material":"ORDER 88214 - Brightfield Home (14 pallets of patio planters)\n\nOriginal ship date: Fri Mar 14.\n\nPress 2 went down Mon Mar 10 for a bearing failure. Maintenance has confirmed the cause.\nThe replacement bearing is ordered. The supplier confirmed in writing that it arrives Wed Mar 12.\nMaintenance expects to install it Thursday and restart Press 2 on first shift Thursday Mar 13, if the bearing fits as specified. They haven't seen the part yet.\nPlanner's estimate: the order ships Tue Mar 18 or Wed Mar 19. That is an estimate, not a commitment.\nCarrier pickups must be booked 2 days ahead.\nOps will confirm the ship date on Thursday afternoon, after the press restarts.\n\nMarisol's message in chat: \"I'm going to tell them Saturday the 15th, that's what they want to hear.\"\nCustomer service has already said once that it would ship on time.","rules":[{"type":"plainText"},{"type":"maxWords","max":90}],"promptHints":[{"label":"Quotes the three labels","patterns":["confirmed:","not confirmed:","safe to tell"]},{"label":"Defines confirmed","patterns":["only (what|things)","confirmed"]},{"label":"Asks for a range, labeled","patterns":["range","estimate"]},{"label":"Bans a single date","patterns":["never a single","no single date","do not (promise|give)"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]}],"mistakes":[{"title":"Promising a date","why":"The AI writes 'it will ship Mar 18' or goes along with Saturday the 15th.","fix":"Say: \"Give a range labeled as an estimate; never a single date.\"","checks":["r2"]},{"title":"Mixing estimates into Confirmed","why":"The AI lists the Thursday restart as confirmed.","fix":"Say: \"Confirmed: only what ops has confirmed.\"","checks":["r1"]},{"title":"Wrong lines","why":"The AI writes a customer email instead.","fix":"Quote the three labels in order.","checks":["r0"]},{"title":"Getting markdown back","why":"AI adds bold, headings and bullets by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long, so a vague \"keep it short\" lands over the limit.","fix":"Cap each part instead of the total, for example \"each line under 15 words\".","checks":["maxWords"]}],"hint":"Name the three lines, define what goes on the first, and say what the last must and must not contain.","mission":"Help Marisol update an upset customer about a delayed order.","musts":["Confirmed facts only first","Range, marked as estimate","No single promised date"],"rubricLabels":["There are exactly three lines starting Confirmed:, Not confirmed: and Safe to tell the customer: in that order","Confirmed holds the Press 2 failure and the written supplier confirmation that the bearing arrives Mar 12, while the Thursday restart and the Mar 18 or 19 ship dates go under Not confirmed","Safe to tell the customer gives the range Mar 18 to Mar 19 labeled as an estimate with ops confirming on Thursday, and does not promise Saturday the 15th or any single date"]}