{"id":"ops-partial-shipment-call-script","audience":"operations","category":"operations-work","track":"operations","technique":"audience","level":"beginner","title":"Write a short call script for a partial shipment with a billing gap","free":false,"task":"Pallets arrived short and the invoice still bills the full order. Write a prompt for a call script to the vendor rep with exactly four lines starting \"Opening:\", \"Facts:\", \"Ask:\" and \"Close:\". Stay polite. Do not threaten to withhold payment, and do not promise what we will do about the invoice; just ask. Plain text, under 100 words.","materialLabel":"Your material (attached to your prompt automatically)","material":"PO 8820 - Delta Fastener Supply\nOrdered: 12 pallets of M8 fasteners at $1,200 per pallet ($14,400)\nPacking slip: lists 12 pallets shipped.\nDock receipt Mar 12: 9 pallets received. The driver signed our short-receipt note (\"3 pallets not loaded?\").\nInvoice 20-4471 dated Mar 10: bills 12 pallets, $14,400, due in 30 days.\nVendor contact: Omar Vance, sales support, 555-0142.\nOur line uses about 2 pallets a day, and we have 4 days of stock left once the 9 pallets are in the system.\n\nSide note from AP: \"Just don't pay it until they fix it.\" The ops manager has not agreed to that.","rules":[{"type":"plainText"},{"type":"maxWords","max":100}],"promptHints":[{"label":"Names the four lines","patterns":["opening:","facts:","ask:","close:"]},{"label":"Gives the facts","patterns":["12 pallets","received 9","9 (pallets )?received","3 (missing|pallets)"]},{"label":"Asks about shipping and the invoice","patterns":["when","invoice","corrected","credit"]},{"label":"Rules out threats","patterns":["do not threaten","no threat","withhold"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]}],"mistakes":[{"title":"Threatening payment","why":"The AI adds that payment will wait until it is fixed.","fix":"Say: \"Do not threaten to withhold payment; only ask.\"","checks":["r2"]},{"title":"Vague facts","why":"The AI says 'some pallets are missing'.","fix":"Say: \"Facts: ordered 12, billed 12, received 9 on Mar 12.\"","checks":["r1"]},{"title":"Narrative script","why":"The AI writes a long dialogue.","fix":"Name the four labels and cap each line.","checks":["r0"]},{"title":"Getting markdown back","why":"AI adds bold, headings and bullets by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long, so a vague \"keep it short\" lands over the limit.","fix":"Cap each part instead of the total, for example \"each line under 15 words\".","checks":["maxWords"]}],"hint":"Name the four lines, list the facts and the two questions, and rule out threats.","mission":"Get the vendor to fix the short pallets and invoice.","musts":["Stay polite","No withholding threats","Don't promise invoice action"],"rubricLabels":["The output has exactly four lines starting Opening:, Facts: , Ask: and Close: in that order","Facts says 12 pallets were ordered and billed, 9 were received on Mar 12, so 3 are missing","Ask covers where the 3 pallets are and when they will ship, and whether the invoice will be corrected for the 3 pallets ($3,600), and nothing says we will withhold payment"]}