{"id":"ops-returns-policy-change-faq","audience":"operations","category":"operations-work","track":"operations","technique":"grounding","level":"beginner","title":"Write a four-question FAQ for a returns policy change","free":false,"task":"The returns policy changes April 1 and the floor team has questions. Write a prompt for a FAQ with exactly four question-and-answer pairs, each written as a line starting \"Q:\" followed by a line starting \"A:\". Use only the new policy, not the old one. Plain text, under 120 words.","materialLabel":"Your material (attached to your prompt automatically)","material":"RETURNS PROCESSING UPDATE - effective April 1\n\nOLD (until March 31): Returned items are inspected within 72 hours of arrival. Any item can be restocked after a supervisor glance. Damaged items are thrown out.\n\nNEW (from April 1):\n- Inspect every return within 24 hours of arrival.\n- Unopened items go to the A-bin once inspected.\n- Opened items go to the Q1 quarantine shelf and are not restocked until QA clears them.\n- Any item priced over $500 needs a supervisor's sign-off before it is restocked.\n- Damaged items are photographed and logged under an RMA number, then held for the vendor claim. Do not throw them out.\n\nTraining: Thursday at 2 p.m. in the break room, 15 minutes.\nQuestions: ask your shift supervisor.","rules":[{"type":"plainText"},{"type":"maxWords","max":120}],"promptHints":[{"label":"Gives the Q and A format","patterns":["q:","a:","pairs?"]},{"label":"Sets the count","patterns":["exactly 4","four"]},{"label":"Uses only the new policy","patterns":["only the new","never mention the old","new policy"]},{"label":"Lists topics to cover","patterns":["inspect","unopened","\\$500","damaged"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]}],"mistakes":[{"title":"Mixing in the old policy","why":"The AI mentions the 72-hour rule or the old throw-out rule.","fix":"Say: \"Use only the NEW policy; never mention the old rules.\"","checks":["r1"]},{"title":"Missing a topic","why":"The AI leaves out damaged items or the $500 rule.","fix":"Name the four topics to cover.","checks":["r2"]},{"title":"Wrong pair count","why":"The AI writes five or six pairs or a numbered list.","fix":"Say: \"Exactly 4 pairs, each a Q: line then an A: line.\"","checks":["r0"]},{"title":"Getting markdown back","why":"AI adds bold, headings and bullets by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long, so a vague \"keep it short\" lands over the limit.","fix":"Cap each part instead of the total, for example \"each line under 15 words\".","checks":["maxWords"]}],"hint":"Give the pair format, the four topics and say to use only the new policy.","mission":"Answer the floor team's four questions about the April 1 returns change.","musts":["New policy only","Four Q and A pairs","Under 120 words"],"rubricLabels":["The output has exactly four question-and-answer pairs, each a Q: line followed by an A: line","The answers give the new 24-hour inspection time and the $500 supervisor sign-off, and do not mention the old 72-hour window","The answers say unopened items go to the A-bin, opened items go to the Q1 quarantine shelf, and damaged items are photographed and logged under an RMA number instead of being thrown out"]}