{"id":"ops-returns-sla-compliance-lines","audience":"operations","category":"operations-work","track":"operations","technique":"verification","level":"beginner","title":"Count returns processed within the five-day SLA and name the slowest","free":false,"task":"Write a prompt for plain text with exactly four lines: \"Within SLA:\", \"Late:\", \"Rate:\" and \"Slowest:\". The SLA is 5 days or less, so exactly 5 is on time. Late lists each late return with its days. Rate shows on-time count / total = percent. Under 60 words.","materialLabel":"Your material (attached to your prompt automatically)","material":"RETURNS PROCESSING LOG - days from arrival to restock or disposition\n\nR-101: 2 days\nR-102: 3 days\nR-103: 6 days\nR-104: 4 days\nR-105: 5 days\nR-106: 8 days\nR-107: 3 days\nR-108: 2 days\nR-109: 7 days (held 3 days waiting for a customer call-back)\nR-110: 5 days\nR-111: 4 days\nR-112: 3 days\n\nPolicy: returns must be processed within 5 days of arrival. Holds for customer call-backs still count toward the days.\nNote from the team lead: \"Most of them were fine, call it 90%.\"","rules":[{"type":"plainText"},{"type":"maxWords","max":60}],"promptHints":[{"label":"Quotes the four labels","patterns":["within sla:","late:","rate:","slowest:"]},{"label":"Defines on time","patterns":["5 days or less","exactly 5","on time"]},{"label":"Asks for the math","patterns":["on-time /","show","percent"]},{"label":"Asks for late returns with days","patterns":["each late","days"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]}],"mistakes":[{"title":"Counting 5 days as late","why":"The AI treats exactly 5 as late.","fix":"Say: \"5 days or less is on time.\"","checks":["r1"]},{"title":"Accepting '90%'","why":"The AI repeats the lead's estimate.","fix":"Say: \"Rate: on-time / total = percent, shown as math.\"","checks":["r2"]},{"title":"Wrong lines","why":"The AI writes a paragraph.","fix":"Quote the four labels.","checks":["r0"]},{"title":"Getting markdown back","why":"AI adds bold, headings and bullets by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long, so a vague \"keep it short\" lands over the limit.","fix":"Cap each part instead of the total, for example \"each line under 15 words\".","checks":["maxWords"]}],"hint":"Say what counts as on time and what each of the four lines holds.","mission":"Count returns processed within the five-day SLA.","musts":["Exactly 5 days on time","List late ones with days","Rate as percent"],"rubricLabels":["There are four lines starting Within SLA:, Late:, Rate: and Slowest: in that order","Within SLA gives 9 returns and Late lists R-103 (6), R-106 (8) and R-109 (7) with their days","Rate shows 9 / 12 = 75% (not 90%) and Slowest names R-106 at 8 days"]}