{"id":"ops-vendor-rma-request-fields-with-missing","audience":"operations","category":"operations-work","track":"operations","technique":"format","level":"beginner","title":"Fill a return request form from an email, marking what is missing","free":false,"task":"Write a prompt that fills a vendor return request with exactly eight lines starting \"PO:\", \"Part:\", \"Quantity affected:\", \"Problem:\", \"Photos:\", \"Packing slip:\", \"Requested action:\" and \"Vendor RMA number:\". Use only the email. If a field is not in the email, write MISSING. Plain text, under 90 words.","materialLabel":"Your material (attached to your prompt automatically)","material":"From: Marcus Webb, Receiving\nSubject: bad hoses on the Hartley delivery\n\nHi, we got the shipment for PO 6620 today. 4 of the 20 hydraulic hoses (part HH-12) are cracked right at the fitting. I haven't looked at the other 16 yet. I took 5 photos and put them in the Returns folder on the shared drive. The packing slip number is PS-88231.\n\nWe'd like replacements, not a credit, because we need the hoses for the line rebuild on the 20th.\n\nI know the vendor wants an RMA before we send anything back, but I haven't contacted them. Can you take it from here?\n\nThanks, Marcus\n\n(Procurement note: the vendor issues the RMA number. Do not make one up.)","rules":[{"type":"plainText"},{"type":"maxWords","max":90}],"promptHints":[{"label":"Quotes the labels","patterns":["po:","part:","quantity affected:","vendor rma number:"]},{"label":"Says to write MISSING","patterns":["missing","not in the email"]},{"label":"Bans inventing","patterns":["never invent","do not make","only facts"]},{"label":"Asks for the 4 of 20 detail","patterns":["how many of how many","not checked","4 of 20"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]}],"mistakes":[{"title":"Inventing an RMA number","why":"The AI makes up a number to complete the form.","fix":"Say: \"If a field is not in the email, write MISSING. Never invent an RMA number.\"","checks":["r2"]},{"title":"Claiming all hoses are bad","why":"The AI says 20 hoses are cracked.","fix":"Say: \"Say how many of how many and that the rest were not checked.\"","checks":["r1"]},{"title":"Wrong lines","why":"The AI writes an email.","fix":"Quote the eight labels in order.","checks":["r0"]},{"title":"Getting markdown back","why":"AI adds bold, headings and bullets by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long, so a vague \"keep it short\" lands over the limit.","fix":"Cap each part instead of the total, for example \"each line under 15 words\".","checks":["maxWords"]}],"hint":"Name the eight lines and say what to write when the email doesn't say.","mission":"Fill the vendor return form from the email.","musts":["Email facts only","Not in email: MISSING","Eight labeled lines"],"rubricLabels":["There are exactly eight lines starting PO:, Part:, Quantity affected:, Problem:, Photos:, Packing slip:, Requested action: and Vendor RMA number: in that order","PO is 6620, Part is HH-12 hydraulic hoses, Quantity affected is 4 of 20 (the other 16 not checked), and Problem is cracks at the fitting","Photos says 5 photos in the Returns folder, Packing slip is PS-88231, Requested action is replacements not credit, and Vendor RMA number is MISSING"]}