{"id":"ops-will-call-pickup-plain-rewrite-five-lines","audience":"operations","category":"operations-work","track":"operations","technique":"tone","level":"beginner","title":"Rewrite formal will-call rules as five plain lines for customers","free":false,"task":"Customers find the will-call policy hard to follow. Write a prompt that rewrites it as exactly five lines starting \"Hours:\", \"Bring:\", \"Park:\", \"Enter:\" and \"Note:\". Use short plain words a customer reads in seconds, and keep every number and the fee. Every line is 14 words or fewer. Plain text, under 80 words.","materialLabel":"Your material (attached to your prompt automatically)","material":"WILL-CALL PICKUP POLICY (excerpt, revised)\n\nPursuant to this policy, customers collecting goods shall present themselves at the Will-Call counter during operating hours, which are 7:00 a.m. to 3:30 p.m., Monday through Friday. The facility is closed on weekends and holidays. Prior to release of any order, the collecting party must produce the purchase order number and valid government-issued photo identification. Vehicles shall be parked in Lot B in the spaces designated Will Call, and customers shall enter through Door 2. Warehouse personnel will provide loading assistance only for items weighing more than 50 pounds. Orders not collected within five (5) business days of the ready notice will be subject to a restocking fee of 15% of the order value.\n\nQuestions may be directed to Customer Service at ext. 120.","rules":[{"type":"plainText"},{"type":"maxWords","max":80}],"promptHints":[{"label":"Quotes the five labels","patterns":["hours:","bring:","park:","enter:","note:"]},{"label":"Asks for plain words","patterns":["plain","short words","no legal"]},{"label":"Keeps the numbers","patterns":["every number","keep","15%","50 pounds"]},{"label":"Bans formal words","patterns":["never use","shall","pursuant"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]}],"mistakes":[{"title":"Dropping the fee or weight rule","why":"The AI shortens and loses the 15% fee or the 50-pound rule.","fix":"Say: \"Keep every number, including the 15% fee and the 50 pounds.\"","checks":["r2"]},{"title":"Still formal","why":"The AI keeps 'shall' and 'present themselves'.","fix":"Say: \"Short plain words. Never use shall or pursuant.\"","checks":["r2"]},{"title":"Wrong lines","why":"The AI writes a paragraph or bullets.","fix":"Quote the five labels in order.","checks":["r0","r1"]},{"title":"Getting markdown back","why":"AI adds bold, headings and bullets by default, which show up as stray symbols where this is pasted.","fix":"Say \"plain text, no bold, no headings, no asterisks\".","checks":["plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting and usually runs long, so a vague \"keep it short\" lands over the limit.","fix":"Cap each part instead of the total, for example \"each line under 15 words\".","checks":["maxWords"]}],"hint":"Name the five lines, ask for plain words and say which numbers to keep.","mission":"Make the will-call pickup rules easy for customers.","musts":["Keep every number and fee","14 words per line","Five labeled lines"],"rubricLabels":["There are exactly five lines starting Hours:, Bring:, Park:, Enter: and Note: in that order, and every line is 14 words or fewer","Hours gives 7:00 a.m. to 3:30 p.m. Monday to Friday, Bring gives the PO number and photo ID, Park says Lot B in the Will Call spaces, and Enter says Door 2","Note keeps loading help only for items over 50 pounds and the 15% restocking fee after five business days, in plain short words without \"shall\" or \"pursuant\""]}