{"id":"pm-sales-faq-launch","audience":"product-managers","category":"explaining","track":"writing","technique":"grounding","title":"Write a launch FAQ the sales team can trust","free":false,"task":"Sales gets the Team Inbox launch FAQ on Monday, and reps will quote it to customers word for word. You need exactly 4 numbered Q&A pairs answering the 4 questions reps asked, each written as '1. Q: ...' with the answer on the next line starting 'A: Yes' or 'A: No', each answer under 15 words, plain text. Use the final pricing decision, not the earlier plan.","materialLabel":"Launch notes (attached to your prompt automatically)","material":"Team Inbox - launch notes for sales (launch Feb 4)\n\nWhat it is: shared email inboxes inside Tallyroom, so a team can assign, comment on and close customer emails together.\n\nPlans and pricing:\n- Included in the Business plan at no extra cost.\n- Pro plan: $5/user/month add-on. (Draft, Dec 12)\n- UPDATE Jan 20 from finance: NO add-on for Pro at launch. Team Inbox is Business-only until at least Q3. Don't quote $5 anywhere.\n\nLimits and support:\n- Up to 25 shared inboxes per workspace.\n- Works with Gmail and Outlook. Yahoo Mail is not supported.\n- We do not migrate data from other shared-inbox tools. Customers start fresh.\n\nQuestions reps asked in the Slack channel:\n1. Can Pro customers get it?\n2. Does it work with Outlook?\n3. Is there a limit on inboxes?\n4. Can we migrate a customer's history from Inboxly?\n\nPM note: AI auto-reply is on the roadmap for later this year, but it's not committed. Please don't mention it to customers.","rules":[{"type":"numberedItems","count":4},{"type":"maxWords","max":110},{"type":"plainText"}],"mistakes":[{"title":"Asking for 'an FAQ'","why":"The AI writes 8-10 questions with bold headings, including ones nobody asked.","fix":"Be exact: \"Exactly the 4 questions reps asked, numbered, plain text.\"","checks":["numberedItems","plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting. Ask for a total word limit and it often lands over it.","fix":"Cap each answer instead: \"each answer under 12 words.\"","checks":["maxWords"]},{"title":"Quoting the old price","why":"The $5 draft price is still in the notes, and the AI may repeat it.","fix":"Add: \"Use the Jan 20 update: no Pro add-on, Business-only until Q3.\"","checks":["r0"]},{"title":"Long, hedged answers","why":"The AI explains around the answer, and reps can't quote it.","fix":"Add: \"Each answer starts 'A: Yes' or 'A: No' and is under 15 words.\"","checks":["r1","r2"]},{"title":"Leaking the roadmap","why":"The AI mentions upcoming features to sound helpful.","fix":"Add: \"Don't mention AI auto-reply or anything not launched.\"","checks":["r2"]}],"promptHints":[{"label":"Uses the final pricing","patterns":["update","jan(uary)? 20","business.only","no add.?on","final"]},{"label":"Asks for Yes/No starts","patterns":["yes or no","a: yes","start.{0,15}(yes|no)"]},{"label":"Limits to the asked questions","patterns":["\\b(4|four)\\b.{0,20}question","only the questions"]},{"label":"Keeps the roadmap out","patterns":["auto.?reply","roadmap","not launched"]},{"label":"Sets a word limit","patterns":["\\d+\\s*words","word (limit|count)"]}],"hint":"Reps will repeat whatever the FAQ says. Tell the AI which questions, the answer shape, which pricing is final, and what must not be mentioned.","rubricLabels":["The Pro answer says No: Team Inbox is Business-only until at least Q3, with no $5 add-on mentioned","The other answers match the notes: Outlook Yes, a limit of 25 shared inboxes per workspace (answer may start Yes), migration from Inboxly No","Every answer line starts with 'A: Yes' or 'A: No', there are exactly the 4 asked questions, and nothing about AI auto-reply or any intro appears"]}