{"id":"pro-cs-macro-updates-from-release","audience":"customer-support","category":"summarizing","technique":"context","title":"Find which support macros a product release breaks","free":false,"task":"Product sent release notes for next week, and you need to know which of your team's saved reply macros must be updated. You want exactly 3 numbered lines, each as macro name - what to change, under 50 words, plain text. Only include changes customers will see, and skip the internal-only changes. Write a prompt that gets you exactly that.","materialLabel":"Release notes and your macro list (attached to your prompt automatically)","material":"Release notes - Fernway Planner app - ships Tue Dec 9\n\n1. Password reset links now expire after 30 minutes (was 24 hours).\n2. \"Export to PDF\" moves from the Share menu to the File menu.\n3. Database migrated to a new server cluster (no user impact).\n4. Free plan project limit drops from 5 to 3 for NEW accounts only. Existing free users keep 5.\n5. Admin dashboard load time improved by 40% (internal admin tool).\n6. Dark mode toggle renamed \"Appearance\" in Settings.\n\nOur team's macros:\n- \"Password reset help\" - says the reset link is good for 24 hours\n- \"How to export a PDF\" - says go to Share > Export to PDF\n- \"Free plan limits\" - says free plans get 5 projects\n- \"Turn on dark mode\" - says Settings > Dark mode (toggle)\n- \"Refund policy\" - unrelated\n\nNote: holiday coverage sign-up is due Friday.","rules":[{"type":"numberedItems","count":3},{"type":"maxWords","max":50},{"type":"plainText"}],"mistakes":[{"title":"Listing every release note","why":"The AI summarizes all six changes, including internal ones.","fix":"Add: \"Only customer-visible changes that affect our macros.\"","checks":["r2"]},{"title":"Not matching to macros","why":"The AI lists changes without saying which macro to fix.","fix":"Add: \"Each line: macro name - what to change.\"","checks":["r0"]},{"title":"Getting details wrong","why":"The AI says free plans drop to 3 for everyone.","fix":"Add: \"Use the exact details from the release notes.\"","checks":["r1"]},{"title":"Letting the AI pick the layout","why":"The AI writes a table with headings.","fix":"Be exact: \"Exactly 3 numbered lines, plain text.\"","checks":["numberedItems","plainText"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting. Ask for \"under 50 words\" and it often lands well over.","fix":"Cap each part instead: \"each line under 11 words.\"","checks":["maxWords"]}],"promptHints":[{"label":"Says how many lines","patterns":["\\b(3|three)\\b"]},{"label":"Matches to macros","patterns":["macro","saved repl"]},{"label":"Customer-visible only","patterns":["customer.visible","customers (will )?see","skip.{0,20}internal","internal"]},{"label":"Shows the line shape","patterns":["macro name.{0,5}-","what to change","like ['\"]"]},{"label":"Sets a word limit","patterns":["\\d+\\s*words","word (limit|count)"]}],"hint":"Release notes mix what customers see with what they don't. Tell the AI to match changes to your macros and skip internal ones.","rubricLabels":["Each line gives a macro name and what to change in it","The three macros are among: Password reset help (30 minutes, not 24 hours), How to export a PDF (File menu), Turn on dark mode (Settings > Appearance), and Free plan limits (3 for new accounts, existing keep 5); at most one may be swapped for another in this set","Leaves out internal-only changes (server migration, admin dashboard) and the Refund policy macro, with no intro"]}