{"id":"pro-cs-ticket-trends-merged-category","audience":"customer-support","category":"summarizing","technique":"verification","title":"Report weekly ticket trends after categories were merged","free":false,"task":"Your support director wants this week's ticket trends in 3 bullets for her Monday report. You want at most 3 bullets, plain text, each with this week's number and last week's, under 70 words. The team merged two categories this week, so last week's numbers for them must be added together for a fair comparison, with the math shown. Write a prompt that gets you exactly that.","materialLabel":"This week's ticket data (attached to your prompt automatically)","material":"Support tickets by category - Driftwood Home (online furniture)\n\nLAST WEEK (Nov 3-9):\n- Shipping delays: 210\n- Login problems: 64\n- Password resets: 48\n- Damaged items: 95\n- Returns: 130\nTotal: 547\n\nTHIS WEEK (Nov 10-16):\n- Shipping delays: 285\n- Account access: 71   <- NEW category, replaces \"Login problems\" + \"Password resets\" (merged Nov 10)\n- Damaged items: 92\n- Returns: 128\nTotal: 576\n\nNotes:\n- Shipping spike is tied to the Westfield warehouse backlog (ops says cleared by Nov 20).\n- Damaged items and returns basically flat.\n- Our CSAT this week: 4.3 (last week 4.4).\n- Holiday hiring: 3 seasonal agents start Nov 24.","rules":[{"type":"maxBullets","max":3},{"type":"maxWords","max":70},{"type":"plainText"}],"mistakes":[{"title":"Not mentioning the merge","why":"The AI compares the new category to just one old one and reports a rise that didn't happen.","fix":"Add: \"Account access replaced login + password resets. Add last week's two numbers together.\"","checks":["r1"]},{"title":"Not asking for the math","why":"The AI states a change without showing how it got there.","fix":"Add: \"Show the math for the merged category, like '64 + 48 = 112'.\"","checks":["r1"]},{"title":"Dropping the cause","why":"Squeezed for space, the AI cuts why shipping tickets jumped.","fix":"Add: \"Say what's behind the shipping jump.\"","checks":["r2"]},{"title":"Not limiting the bullets","why":"The AI writes a full report with bold headings and a table.","fix":"Be exact: \"At most 3 bullets, each with this week vs. last week. Plain text.\"","checks":["maxBullets","plainText","r0"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting. Ask for \"under 70 words\" and it often lands well over.","fix":"Cap each part instead: \"each line under 16 words.\"","checks":["maxWords"]}],"promptHints":[{"label":"Limits the bullets","patterns":["\\b(3|three)\\b.{0,15}bullet","bullet.{0,20}\\b(3|three)\\b"]},{"label":"Mentions the merge","patterns":["merg","combin","account access","add.{0,20}together"]},{"label":"Asks for the math","patterns":["show (the )?math","64 ?\\+ ?48","112"]},{"label":"Asks for both weeks","patterns":["last week","this week","vs\\.?","compar"]},{"label":"Sets a word limit","patterns":["\\d+\\s*words","word (limit|count)"]}],"hint":"A renamed category can fake a trend. Tell the AI how the categories changed, and ask it to show the math for the comparison.","rubricLabels":["Each bullet gives a category with this week's and last week's numbers","Account access is compared to the merged total from last week: 64 + 48 = 112, so it went down to 71 (not reported as a rise from 64 or 48)","Covers the shipping delays jump (210 to 285) and ties it to the Westfield warehouse backlog, with no intro or extra sections"]}