{"id":"res-cs-bot-warranty-errors","audience":"customer-support","category":"fact-checking","technique":"verification","title":"Catch errors in a support bot's warranty answer","free":false,"task":"Your help center bot answered a customer's warranty question, and you're reviewing it before it's used as a training example. You want only the errors, as numbered lines in the form \"Bot says X; warranty says Y\", under 60 words total, plain text. Use only the warranty terms, skip lines that match, and don't rewrite the answer.","materialLabel":"The warranty terms and the bot's answer (attached to your prompt automatically)","material":"LIMITED WARRANTY - Arcfield E-Bikes (models sold after Jan 1, 2026)\n- Frame: 5 years against manufacturing defects.\n- Motor and battery: 2 years, or 500 charge cycles, whichever comes first.\n- Not covered: crash damage, normal wear (tires, brake pads, chain), or bikes used for commercial delivery.\n- Claims require proof of purchase from an authorized dealer.\n- Warranty transfers to a second owner within the first year only.\n\n-----\nBOT ANSWER (to a customer who bought a 2026 model)\nThanks for reaching out! Your Arcfield frame is covered for 5 years. The motor and battery are covered for 3 years no matter how many times you charge it. Tires and brake pads are covered too if they wear out early. You'll need your proof of purchase from an authorized dealer. And if you sell the bike, the warranty transfers to the new owner anytime.","rules":[{"type":"maxWords","max":60},{"type":"plainText"}],"mistakes":[{"title":"Asking for a better answer","why":"The AI writes a corrected reply, and you lose the list of what the bot got wrong.","fix":"Say: \"List only the errors. Don't rewrite.\"","checks":["r2"]},{"title":"Not naming the source","why":"The AI may judge by typical e-bike warranties instead of yours.","fix":"Add: \"The warranty terms are the only source of truth.\"","checks":["r0"]},{"title":"Flagging correct lines","why":"The AI confirms every line to look thorough, burying the errors.","fix":"Say: \"Skip lines that match.\"","checks":["r1"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting. Ask for a total word limit and it often lands 10-20% over.","fix":"Cap each line: \"each line under 13 words.\"","checks":["maxWords"]},{"title":"Getting markdown back","why":"AI defaults to bold labels and headings, which show up as stray symbols in the training doc.","fix":"Ask for \"plain text, no bold, no headings.\"","checks":["plainText"]}],"promptHints":[{"label":"Names the source of truth","patterns":["warranty.{0,30}(only|source|truth|terms)","only.{0,30}warranty"]},{"label":"Asks for errors only","patterns":["only.{0,20}(error|mistake|wrong)","skip.{0,30}match","contradict"]},{"label":"Gives the line format","patterns":["bot says","warranty says","\\bX\\b.{0,20}\\bY\\b"]},{"label":"Sets a length limit","patterns":["\\d+\\s*words","one (short )?sentence","word (limit|count)"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]}],"hint":"Bots answer with confidence even when wrong. Make the warranty the judge, ask only for mismatches, and give the line shape.","rubricLabels":["Flags all three errors: motor and battery length (bot: 3 years, any number of charges; warranty: 2 years or 500 cycles), tires and brake pads (bot: covered; warranty: normal wear not covered), and transfer (bot: anytime; warranty: first year only)","Does not flag lines that match (5-year frame; proof of purchase from an authorized dealer)","Outputs only numbered lines in the form 'Bot says X; warranty says Y': no intro, no rewritten answer, no closing note"]}