{"id":"revops-commission-dispute-reply-split-credit","audience":"revops","category":"sales-work","technique":"tone","track":"sales","level":"intermediate","title":"Explain a smaller commission to a rep without deciding the dispute","free":false,"task":"A rep asks why her commission on one deal is lower than expected. Write the reply from RevOps in plain text under 130 words. Walk through the math from the plan, line by line, using the split credit. Do not say the payout is final or correct; say Finance will review any change and invite her to send corrections by Nov 20. Do not apologize or promise an adjustment. Start with the line \"Hi Mina,\".","materialLabel":"Plan excerpt and deal record (attached to your prompt automatically)","material":"Rep: Mina Fischer, enterprise AE. Email: \"Why did I only get $4,200 on Hollis Group? I closed $140K!\"\n\nCommission plan (2026):\n- Base rate: 6% of first-year ACV on new business.\n- Split credit: when two reps are credited, each gets 50% of the commission.\n- Accelerator: 1.5x on ACV above quota only after annual attainment passes 100% (Mina is at 82%).\n\nDeal record, Hollis Group:\n- First-year ACV: $140,000\n- Credited reps: Mina Fischer (AE) and Tomas Reid (overlay specialist), 50/50\n- Multi-year: year 2 and 3 ACV $140,000 each; plan pays only on year 1.\n- Payout date: Nov 30 payroll\n\nNote: Mina believes she should have received 100% credit; the overlay assignment was added Oct 3 by sales management. That assignment decision is not RevOps' to change.","rules":[{"type":"maxWords","max":130},{"type":"plainText"}],"mistakes":[{"title":"Declaring the payout final","why":"The AI says \"this is correct\" or defends the number.","fix":"Add: \"Do not say the payout is final or correct; say Finance reviews changes.\"","checks":["r1","r2"]},{"title":"Apologizing or promising","why":"The AI says \"sorry\" or \"we'll fix it\".","fix":"Add: \"No apology and no promise of an adjustment.\"","checks":["r1"]},{"title":"Math not shown","why":"The AI says \"the plan splits credit\" without numbers.","fix":"Add: \"Show 6% of 140,000 and the 50% split.\"","checks":["r0"]},{"title":"Length and format","why":"The AI writes a long formatted email.","fix":"Add: \"Plain text under 130 words.\"","checks":["maxWords","plainText"]}],"promptHints":[{"label":"Sets the opener","patterns":["hi mina"]},{"label":"Asks for line-by-line math","patterns":["math","line by line","6%","walk through"]},{"label":"Avoids promises","patterns":["don.t promise","no promise","not final","no apolog"]},{"label":"Routes to Finance","patterns":["finance","review"]},{"label":"Names the deadline","patterns":["nov(ember)? 20","corrections"]}],"hint":"Tell the AI to show the math, avoid promises or apologies, and where disputes go.","rubricLabels":["Starts with the line \"Hi Mina,\" and shows the math: 6% of $140,000 = $8,400 and 50% of that = $4,200","Explains the split credit with Tomas Reid and that the accelerator and years 2 and 3 do not apply, without saying the payout is final or promising an adjustment, and does not apologize","Says Finance will review any change and invites corrections by Nov 20, and does not decide whether the overlay assignment was right"]}