{"id":"revops-contact-cleanup-counts-overlap-lines","audience":"revops","category":"sales-work","technique":"verification","track":"sales","level":"advanced","title":"Count contacts needing cleanup and subtract the overlap","free":false,"task":"Report the contact cleanup workload in exactly 4 plain-text lines starting Stale:, Bounced:, Do not contact:, Unique to review:. Each of the first three shows the count, the total of 5,000 and the whole-number percent like \"1,200 of 5,000 (24%)\". Unique to review shows the sum minus the overlap, like \"a + b + c - d = N\". Count contacts that fall in more than one group only once.","materialLabel":"Contact audit (attached to your prompt automatically)","material":"CRM contact audit, Nov 6 2026. Total contacts: 5,000.\n\n- Stale (no activity for more than 180 days): 1,200\n- Bounced email: 150\n- Do not contact: 40\n- Overlap: 60 contacts are both stale and bounced (counted in both groups above). No other overlaps.\n\nWork rule: each contact is reviewed once, so overlaps are counted once. Percent rounding: whole numbers (40 / 5,000 = 0.8% rounds to 1%).\nA manager said 'We have 1,390 contacts to clean.' (adds the groups without removing the overlap).","rules":[{"type":"plainText"},{"type":"maxWords","max":60}],"mistakes":[{"title":"Double-counting the overlap","why":"The AI reports 1,390.","fix":"Add: \"Subtract the 60-contact overlap so each contact counts once.\"","checks":["r2"]},{"title":"Wrong percentages","why":"The AI writes 0.8%.","fix":"Add: \"Whole-number percents.\"","checks":["r1"]},{"title":"Math not shown","why":"The AI states 1,330 only.","fix":"Add: \"Show a + b + c - d = N.\"","checks":["r2"]},{"title":"Wrong format","why":"The AI writes a table.","fix":"Add: \"Four labeled lines, plain text.\"","checks":["r0","plainText","maxWords"]}],"promptHints":[{"label":"Lists the four labels","patterns":["stale:","bounced:","do not contact","unique to review"]},{"label":"Shows counts with percents","patterns":["of 5,000","%"]},{"label":"Subtracts the overlap","patterns":["overlap","subtract","once"]},{"label":"Asks for the equation","patterns":["a \\+ b","equation","= n"]},{"label":"Plain text","patterns":["plain text","exactly 4"]}],"hint":"Give the four labels, the count-and-percent format and the overlap subtraction.","rubricLabels":["Has exactly four lines starting Stale:, Bounced:, Do not contact:, Unique to review: in that order","The first three read 1,200 of 5,000 (24%), 150 of 5,000 (3%) and 40 of 5,000 (1%)","Unique to review shows 1,200 + 150 + 40 - 60 = 1,330, not 1,390"]}