{"id":"revops-data-quality-ticket-template","audience":"revops","category":"sales-work","technique":"format","track":"sales","level":"beginner","title":"Turn two complaints into one data-quality ticket with a set priority","free":false,"task":"Write a ticket for the data team using exactly these 5 labeled lines in plain text: Summary:, Impact:, Evidence:, Request:, Priority:. Each line is under 22 words. Priority is P1, P2 or P3 by the rule in the notes. Impact uses only the numbers in the complaints; Request is one action with a date.","materialLabel":"Complaints and priority rule (attached to your prompt automatically)","material":"COMPLAINT 1 (Slack, Nov 5, manager Lin): \"The forecast dashboard is showing 14 duplicate opportunities for Brightmoor and Delta Mills. Commit looks $310K too high.\"\n\nCOMPLAINT 2 (email, Nov 6, rep Eli): \"Same thing on my pipeline, Delta Mills shows twice. I almost sent the quote twice.\"\n\nDetails found by RevOps: the duplicates were created Nov 3 by an import job; both complaints refer to the same import. The forecast call is Thursday Nov 12.\n\nPRIORITY RULE (RevOps): P1 = affects the forecast number or payroll within 7 days; P2 = affects reports but not the forecast or payroll within 7 days; P3 = cosmetic. Data team turnaround: P1 within 2 business days.\n\nTicket owner: Gwen. Data team contact: Marcus.","rules":[{"type":"plainText"},{"type":"maxWords","max":110}],"mistakes":[{"title":"Wrong priority","why":"The AI picks P2 because it's a data issue.","fix":"Add: \"Apply the rule: forecast affected within 7 days is P1.\"","checks":["r2"]},{"title":"Inventing numbers","why":"The AI adds counts not in the complaints.","fix":"Add: \"Impact uses only numbers in the complaints.\"","checks":["r1"]},{"title":"Vague request","why":"The AI writes 'please fix'.","fix":"Add: \"Request is one action with a date.\"","checks":["r2"]},{"title":"Long ticket","why":"The AI writes a narrative.","fix":"Add: \"Five labeled lines under 22 words, plain text.\"","checks":["r0","plainText","maxWords"]}],"promptHints":[{"label":"Lists the five labels","patterns":["summary:","impact:","evidence:","request:","priority:"]},{"label":"Applies the priority rule","patterns":["p1","rule","forecast"]},{"label":"Uses only given numbers","patterns":["only (the )?numbers","complaints"]},{"label":"Asks for a dated action","patterns":["one action","date"]},{"label":"Limits length","patterns":["under 22","\\d+\\s*words"]}],"hint":"Give the five labels, the priority rule and require a dated request.","rubricLabels":["Has exactly five lines starting Summary:, Impact:, Evidence:, Request:, Priority: in that order","Impact uses the 14 duplicate opportunities and the $310K overstated Commit, and Evidence names the Nov 3 import job and both complaints (Lin and Eli)","Priority is P1 because the forecast number is affected before the Nov 12 call, and Request is one action with a date"]}