{"id":"revops-deal-desk-request-polite-rewrite","audience":"revops","category":"sales-work","technique":"tone","track":"sales","level":"beginner","title":"Rewrite a curt deal-desk email into a clear, polite request","free":false,"task":"Rewrite the curt message into a polite email to sales reps asking them to include three items when they submit a deal for approval. Use plain text under 90 words, subject line first, with exactly 3 dash bullets (the items), and state the turnaround from the notes. Keep the facts, drop the sarcasm and blame, and don't promise faster turnaround.","materialLabel":"Original message and policy (attached to your prompt automatically)","material":"ORIGINAL (from deal desk lead Marta):\n\"Reps. AGAIN half of your submissions have no quote ID or discount percent. Read the form before you waste my time. Nothing gets reviewed without them. And stop pinging me for status, it's 1 business day, can't you count?\"\n\nPOLICY FACTS:\n- Required on every submission: (1) quote ID, (2) discount percent, (3) contract term in months.\n- Turnaround: standard deals 1 business day; non-standard terms 2 business days (from a complete submission).\n- Incomplete submissions are returned without review and the clock restarts on resubmission.\n- Status questions: check the approval tracker in the CRM; only ping #deal-desk if overdue.\n- Marta's name for sign-off: Marta.\n\nLast month: 41 submissions, 17 incomplete.","rules":[{"type":"maxBullets","max":3},{"type":"plainText"}],"mistakes":[{"title":"Keeping the sarcasm","why":"The AI softens but keeps 'read the form'.","fix":"Add: \"Drop sarcasm and blame; polite and neutral.\"","checks":["r2"]},{"title":"Losing the facts","why":"The AI omits the turnaround or the restart rule.","fix":"Add: \"Keep the turnaround and the incomplete-submission rule.\"","checks":["r1"]},{"title":"Wrong list","why":"The AI lists extra items.","fix":"Add: \"Exactly three dash bullets: quote ID, discount percent, term.\"","checks":["r0","maxBullets","plainText"]}],"promptHints":[{"label":"Lists the three items","patterns":["quote id","discount percent","term"]},{"label":"Keeps the turnaround","patterns":["business day","turnaround"]},{"label":"Keeps the incomplete rule","patterns":["incomplete","returned","clock"]},{"label":"Sets a polite tone","patterns":["polite","no sarcasm","no blame"]},{"label":"Sets form and length","patterns":["subject","plain text","under \\d+"]}],"hint":"Name the three items, which facts must stay, and the tone to remove.","rubricLabels":["Line 1 starts with \"Subject:\" and the email lists exactly three dash bullets: quote ID, discount percent and contract term in months","States the turnaround (1 business day for standard, 2 for non-standard, from a complete submission) and that incomplete submissions are returned with the clock restarting","Has no sarcasm, blame or all-caps wording, does not promise a faster turnaround, and signs off \"Marta\""]}