{"id":"revops-deal-desk-turnaround-holiday-message","audience":"revops","category":"sales-work","technique":"context","track":"sales","level":"beginner","title":"Tell reps the deal desk turnaround, including Thanksgiving week","free":false,"task":"Write a Slack message to reps in plain text with exactly 3 lines starting Standard:, Non-standard:, Thanksgiving week:. No emoji, under 60 words. Use the current turnaround times from the notes (not the old ones) and the exact cutoff for Thanksgiving week.","materialLabel":"Deal desk SLA notes (attached to your prompt automatically)","material":"DEAL DESK TURNAROUND (updated Nov 3 2026), from a complete request:\n- Standard quotes: 1 business day. (Was 2 business days until Oct 30.)\n- Non-standard terms (custom payment terms, legal language): 2 business days. (Was 3.)\n- Requests are complete when the CRM Quote Request form is filled in fully; incomplete requests restart the clock.\n\nTHANKSGIVING WEEK: the last day to submit a request for handling before the holiday is Monday Nov 23 at 5 pm ET. Requests submitted after that are handled starting Monday Nov 30. Offices are closed Thu Nov 26 and Fri Nov 27.\n\nChannel for questions: #deal-desk. Do not promise faster turnaround for any rep or deal.","rules":[{"type":"plainText"},{"type":"maxWords","max":60}],"mistakes":[{"title":"Using the old times","why":"The AI says 2 and 3 business days.","fix":"Add: \"Use the Nov 3 times.\"","checks":["r1"]},{"title":"Vague holiday cutoff","why":"The AI says 'submit early'.","fix":"Add: \"Give the exact cutoff and when later requests are handled.\"","checks":["r2"]},{"title":"Promising speed","why":"The AI offers rush handling.","fix":"Add: \"No promise of faster turnaround.\"","checks":["r2"]},{"title":"Wrong shape","why":"The AI writes a long announcement with emoji.","fix":"Add: \"Three labeled lines, plain text, no emoji.\"","checks":["r0","plainText","maxWords"]}],"promptHints":[{"label":"Lists the three labels","patterns":["standard:","non-standard:","thanksgiving week"]},{"label":"Uses current times","patterns":["1 business day","2 business days","current"]},{"label":"Gives the holiday cutoff","patterns":["nov(ember)? 23","5 pm et","nov(ember)? 30"]},{"label":"Bans promises","patterns":["no promise","faster"]},{"label":"Plain text","patterns":["no emoji","plain text"]}],"hint":"Give the three labels, say to use the current times and the exact holiday cutoff.","rubricLabels":["Has exactly three lines starting Standard:, Non-standard: and Thanksgiving week: in that order, with no emoji","Standard says 1 business day and Non-standard says 2 business days (not the old 2 and 3)","Thanksgiving week gives Monday Nov 23 at 5 pm ET as the last submission time and Monday Nov 30 as when later requests are handled, with no promise of faster turnaround"]}