{"id":"revops-launch-faq-need-product-answer","audience":"revops","category":"sales-work","technique":"grounding","track":"sales","level":"beginner","title":"Write a 3-question launch FAQ and route unknowns to Product","free":false,"task":"Write an FAQ for reps about a new feature with exactly 3 pairs, \"Q: ...\" then \"A: ...\" on the next line, each answer under 22 words. Cover availability, which plans, and whether it integrates with an accounting tool. Answer only from the notes; if the notes don't say, the answer is \"Ask the Product team in #product-launches.\" Plain text.","materialLabel":"Launch notes (attached to your prompt automatically)","material":"FEATURE LAUNCH NOTES: Smart Invoice Reminders (automatic emails to customers when an invoice is overdue).\n\n- General availability: Tuesday Nov 17 2026.\n- Plans: Business and Premium. Not included on Starter.\n- Reminder schedule: 3 reminders (3, 10 and 20 days after the due date). Schedule can be edited by admins.\n- Integrations: none have been confirmed yet for accounting tools. The product team is working on it.\n\nNot approved for reps: any statement about future integrations, payback or collection rates; customer names from the beta.\nBeta feedback summary (internal): 'most beta users liked it' (do not repeat).\n\nProduct contact: #product-launches.","rules":[{"type":"plainText"},{"type":"maxWords","max":100}],"mistakes":[{"title":"Promising integrations","why":"The AI says integrations are coming soon.","fix":"Add: \"If the notes don't say, answer: Ask the Product team in #product-launches.\"","checks":["r2"]},{"title":"Repeating beta feedback","why":"The AI says most beta users liked it.","fix":"Add: \"No beta feedback or customer names.\"","checks":["r2"]},{"title":"Wrong plans","why":"The AI includes Starter.","fix":"Add: \"Business and Premium only.\"","checks":["r1"]},{"title":"Long answers","why":"The AI writes paragraphs.","fix":"Add: \"Exactly 3 pairs, answers under 22 words, plain text.\"","checks":["r0","plainText","maxWords"]}],"promptHints":[{"label":"Sets Q/A format","patterns":["q:","a:"]},{"label":"Covers the three topics","patterns":["availability","plans","integration"]},{"label":"Handles unknowns","patterns":["ask the product team","if the notes don.t say"]},{"label":"Bans future and beta claims","patterns":["future","beta","collection"]},{"label":"Limits length","patterns":["under 22","\\d+\\s*words"]}],"hint":"Give the Q/A format, the three topics and the exact answer for anything the notes don't cover.","rubricLabels":["Has exactly 3 Q:/A: pairs covering availability, plans and accounting integration in that order","Availability says general availability is Tuesday Nov 17 2026 and plans says Business and Premium but not Starter","The accounting integration answer is exactly \"Ask the Product team in #product-launches.\" and no answer mentions future integrations, collection rates or beta feedback"]}